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Please assist us by adhering to the following Facility Guidelines

There is NO Access to Athletics facilities & programs without a registered program, membership, Day Pass, Ticket or Rental Permit, otherwise you will be trespassing, and the Campus Safety Office will be contacted. 

Withdrawals/Refunds can be made prior to 2nd class (other than Certifications) by visiting Client Services or calling 519-824-4120 Ext. 56253. Refund amounts will be prorated for the classes that have already taken place and the $15 Withdrawal Fee will apply. Withdrawal/Refund requests after 2nd class require approval from Program Supervisor. No refunds after the 3rd class.

* Withdrawals/Refunds for Certification courses must be requested no later than 7 business days prior to start date by visiting Client Services or calling 519-824-4120 Ext. 56253. The $15 Withdrawal Fee will apply. No refunds after this date.  Refunds placed back onto accounts will remain there for 365 days.

*Refunds for NRG Memberships & Personal Training Sessions can be requested at Client Services but must be done so no later than 10 days from the time of purchase to receive a full refund. After the 10-day cooling off period, requests can be made by contacting the Fitness Supervisor and will be approved on a case by case basis. You will be required to provide documentation. Refunds prior to the 10-day cooling off period with be prorated for any sessions that have already taken place.

We reserve the right to cancel any activity that does not have sufficient registration. In this case, participants will receive a full refund and notification prior to the start of the activity. It is your responsibility to ensure that your contact information (phone, email, mailing address) is current.

If the Department of Athletics is required to close due to changing circumstances:  Individuals will be contacted and automatically withdrawn from Fitness & Recreation Activities. Refunds will be prorated for classes that have already taken place and the credit will be placed back to the original payment method. For original payments made by cash or debit, refunds will be placed onto accounts and once the facility can safely re-open to the public, individuals will be able to contact Client Services in order to process the refund from their account.  NRG  Members will be contacted and will receive a coupon for the pro-rated value of the membership. This coupon code can be used for the following memberships: Student NRG Membership, Student NRG Plus, NRG Plus upgrade, Student Towel Membership, and Locker Rentals. Each code is only good for a one-time use, does not expire, and can be used when registering online or in person (lockers must be done in person). When registering online, simply look for the 'Enter coupon code' box during registration. It will typically be on the 'Membership Detail' page during the registration process under 'fees/discounts'.

Pre-Booking is required for Climbing Wall & Rec Squash Courts. 

As of Feb 22, 2022, Pre-booking is NO LONGER required for NRG Classes or Rec Swims.  

Enforced Booking Policies

• Bookings can only be made for yourself.  Booking for others is NOT Permitted.
• Bookings available to reserve 7 days in advance, on the hour.
• Time slots will be available to reserve up until 1 hour before the desired start time.
• Clients should cancel reservations on their own and can do so without penalty up to 1 hour before the booked time.
• Reservations can be managed through the app, your email confirmation or by calling Client Services (519 824 4120 Ext. 56253).
• Non-members will be denied access to reserved time slots.
• All Clients must check in when they arrive prior to any booking.
• Clients who register for a time and continuously do not show will have their memberships temporarily suspended. 

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Yes.  Lifejackets will be available, along with a limited amount of flutter boards. All used equipment will be disinfected and dried prior to being re-stocked for customer use.

There will be limited viewing seats available for guardians based on Swim Admission Standards. Seating will also be available for support persons of registered swimmers. Seating will be clearly marked.

As of July 1st, the University of Guelph will pause its mask requirement, with masks no longer required indoors or outdoors at U of G facilities, including the Gryphons Athletics Centre. This decision aligns U of G's approach to masking with the public health approach used in other learning spaces (e.g., high schools and elementary schools) and work/public venues (e.g., theatres, malls). The University may reinstate its masking requirement at any time and with little notice.

With the lifting of this requirement, the need for self-monitoring becomes even more important. Remember, if you're sick, stay home!

The Hot Tub is open during Length/Recreation Swims only.  Please view the Weekly Drop-in Rec Calendar for availability.  
Note: Hot Tub will be closed every Wednesday afternoon until Thursday mid-morning for cleaning.
Hot tub will also close during competitive swim meets for safety purposes.

Steam Rooms remain closed.

Visit About Us/COVID-19 for the latest updates about Closures/Re-opening.