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Frequently Asked Questions

Not sure how to access Facilities & Programs? Let us explain in more detail...

View updated COVID-19 Protocols

Students: If you are a University of Guelph student (full or part-time undergraduate student or full-time graduate student) that is enrolled in the current semester, your 'Recreation Membership' fee was already paid within your academic registration fees.  Your Recreation Membership includes limited access to the building for a variety of Drop-in Rec, Virtual Fitness Classes & the option to register & pay applicable fees for registered "Learn to" Programs/Skill Development & Group Personal Training Activities as well as Intramurals and Clubs.  If you want access to the Fitness Centre GymGroup Fitness Classes (NRG Schedule), you'll want to purchase the Student NRG Fitness Membership (additional fee applies, but fee is pro-rated for amount of Recreation Membership).  JOIN NOW

Not registered in academic classes this summer?  Let us explain what you need to know if you are not currently enrolled in academic classes.

Daily Access Pass: Non-Members Ages 18+ can purchase a Day Pass @ Client Services (in-person only) that includes access for the day for Drop-in Rec, Fitness Centre GymGroup Fitness Classes (NRG Schedule) & Virtual Fitness Classes.  Get access to the Indoor Climbing Wall by purchasing the Climbing Wall Membership/Pass.   Please review Child & Youth Day Pass restrictions.  View Day Pass details here.

Recreation Membership (18+): This monthly membership includes limited access to the building for a variety of Drop-in RecVirtual Fitness Classes & the option to register & pay applicable fees for registered "Learn to" Programs/Skill Development & Group Personal Training Activities as well as Intramurals and Clubs.  If you want access to the Fitness Centre GymGroup Fitness Classes (NRG Schedule), you'll want to purchase the NRG Fitness Membership instead.  Full-time permanent Staff/Faculty/Retirees are eligible for a subsidized rate.  Individuals can choose Automatic monthly payments.  JOIN NOW

NRG Fitness Membership (18+): This monthly membership includes everything you get with the Recreation Membership as well as access to the Fitness Centre GymGroup Fitness Classes (NRG Schedule).  Full-time permanent Staff/Faculty/Retirees are eligible for a subsidized rate. Non-Students can choose Automatic monthly payments with the additional convenience of Automatic Renewal all within one transaction.  JOIN NOW

Youth Recreation Membership (Ages 13-17): This monthly membership includes limited access to the building for a variety of Drop-in Rec without required parent/guardian supervision, but waiver must be signed by parent/guardian 18+.  Also included is our Virtual Fitness Classes.  If you want access to the Fitness Centre GymGroup Fitness Classes (NRG Schedule), you'll want to purchase the Youth NRG Fitness Membership instead.  The Youth Recreation Membership does not include access to Intramurals or Clubs.  JOIN NOW

Youth NRG Fitness Membership (Ages 13-17): This monthly membership includes everything you get with the Youth Recreation Membership as well as access to the Fitness Centre GymGroup Fitness Classes (NRG Schedule).  Youth are not required to have parent/guardian supervision, but waiver must be signed by parent/guardian (18+).  Prior to the 1st visit, Youth must arrange to complete the Fitness Centre Orientation with the Fitness Centre Supervisor.  The Youth Membership does not include Intramurals & Clubs.  JOIN NOW

Child Recreation Membership (Ages 5-12): This monthly membership includes limited access to the building for a variety of Drop-in Rec for children that are required to be accompanied by a parent/guardian (16+), that must be within eyesight of the child at all times.  The parent/guardian is required to purchase a membership if they are participating with the child, but are not required if only watching.  Waiver must be signed by parent/guardian (18+).  This membership does not include access to the Fitness Centre Gym, Group Fitness Classes, Intramurals or Clubs.  JOIN NOW

Climbing Wall:  Individuals can access the GGAC Indoor Climbing Wall by purchasing a Climbing Wall Membership/Pass or registering for a climbing program.  Click here for Climbing Wall details.   

Registered Programs:  The Recreation Membership is a pre-requisite to register for "Learn to" Programs/Skill Development & Group Personal Training Activities as well as Intramurals and Clubs (additional fees apply). There is no pre-requisite to register for Personal Training Sessions, Certification Courses, or Kids Programming/Camps.  Visit below pages to discover everything we have to offer.

 

Please assist us by adhering to the following Facility Guidelines

There is NO Access to Athletics facilities & programs without a registered program, membership, Day Pass, Ticket or Rental Permit, otherwise you will be trespassing, and the Campus Safety Office will be contacted. 

Do I still need to wear a mask?

Masking requirements extend past May 1st at the University of Guelph

Masks will continue to be required indoors in all U of G managed facilities until further notice.  This includes the Guelph Gryphons Athletics Centre, Gryphon Field House, Gryphon Centre Arena, and the Football Pavilion. 

In our facilities this means that face masks must be worn:

  • while in the Changerooms & Dressing Rooms
  • while entering and exiting the Fitness Centre.  As of March 21st, the entire Fitness Centre will be considered an active zone, as such: Masking will only be required upon entering and exiting the Fitness Centre.
  • while in an NRG Class up until the music starts and replaced upon leaving
  • while on the bench when participating in a sport   
  • while in the Indoor Climbing Wall including on-wall & during physical exercise (masks can be removed safely when distanced from others to drink water or catch your breath  
  • while participating in Rec Swims on the pool deck up until your scheduled pool time, and then again while exiting the pool area
  • while in the Arena up until users step onto the ice surface and then placed back on when stepping off the ice surface
  • Masks may only be removed when physical activity starts or you arrive at your activity location and must be put back on as soon as the activity ends or when you are exiting your activity location

If you have finished 5 days of isolation and are returning to physical activity you must continue to wear a well-fitted medical mask in public for an additional 5 days after leaving isolation.  If you are working out in the gym, playing team sports or participating in recreation or classes, continue to wear a medical mask for an additional 5 days to avoid transmitting COVID-19 to others.

All members and visitors are expected to arrive on campus prepared with their own mask.  Facility points of entry may not be able to provide you with a mask.  Masks can be purchased at the campus bookstore or at Gryph’s Locker.  Bandanas, buffs, and scarves are not acceptable.

What COVID-19 protocols are currently in place?

Masking requirements extend past May 1st at the University of Guelph

April 19, 2022 – Based on the increasing number of cases in the province and to curb the spread of COVID-19, the University of Guelph will keep its mask requirement in place beyond May 1st.  Masks will continue to be required indoors in all U of G managed facilities until further notice.  This includes the Guelph Gryphons Athletics Centre, Gryphon Field House, Gryphon Centre Arena, and the Football Pavilion. 

All members and visitors are required to wear a face mask at all times while in any Department of Athletics building. This includes in changerooms and dressing rooms.  Masks may only be removed when physical activity starts or you arrive at your activity location and must be put back on as soon as the activity ends or when you are exiting your activity location.   For details about what this means in specific areas of our facility, view details here.

All members and visitors are expected to arrive on campus prepared with their own mask.  Facility points of entry may not be able to provide you with a mask.  Masks can be purchased at the campus bookstore or at Gryph’s Locker.    

Proof of vaccination and daily screening after May 1

As announced in March, U of G’s COVID-19 vaccination policy and daily screening requirements will be paused as of May 1. The University may reinstate these requirements at any time and with little notice.

 

 

Am I able to withdraw and receive a refund?

Withdrawals/Refunds for registered Fitness & Recreation Activities (unless noted otherwise) can be made anytime by visiting Client Services or calling 519-824-4120 Ext. 56253. Refund amounts will be prorated for the classes that have already taken place and the $10 Withdrawal Fee will apply. Refunds placed back onto accounts will remain there for 365 days.

*Refunds for Certification courses must be requested no later than 3 business days prior to the start date by visiting Client Services or calling 519-824-4120 Ext. 56253. The $10 Withdrawal Fee will apply. No refunds after this date.

*Refunds for NRG Passes & Personal Training Sessions can be requested at Client Services but must be done so no later than 10 days from the time of purchase to receive a full refund. After the 10-day cooling off period, requests can be made by contacting the Fitness Supervisor and will be approved on a case by case basis. You will be required to provide documentation.

We reserve the right to cancel any activity that does not have sufficient registration. In this case, participants will receive a full refund and notification prior to the start of the activity. It is your responsibility to ensure that your contact information (phone, email, mailing address) is current.

If the Department of Athletics is required to close due to changing circumstances:  Individuals will be contacted and automatically withdrawn from Fitness & Recreation Activities. Refunds will be prorated for classes that have already taken place and the credit will be placed back to the original payment method. For original payments made by cash or debit, refunds will be placed onto accounts and once the facility can safely re-open to the public, individuals will be able to contact Client Services in order to process the refund from their account.  NRG Pass Members will be contacted and will receive a coupon for the pro-rated value of the membership. This coupon code can be used for the following memberships: Student NRG Pass, Student NRG Plus, NRG Plus upgrade, Student Towel Membership, and Locker Rentals. Each code is only good for a one-time use, does not expire, and can be used when registering online or in person (lockers must be done in person). When registering online, simply look for the 'Enter coupon code' box during registration. It will typically be on the 'Membership Detail' page during the registration process under 'fees/discounts'.

Do I need to Pre-book my time slot?

Pre-Booking is required for Climbing Wall & Rec Squash Courts. 

As of Feb 22, 2022, Pre-booking is NO LONGER required for NRG Classes or Rec Swims.  

 

Enforced Booking Policies

  • Bookings can only be made for yourself.  Booking for others is NOT Permitted.
  • Bookings available to reserve 7 days in advance, on the hour.
  • Time slots will be available to reserve up until 1 hour before the desired start time.
  • Clients should cancel reservations on their own and can do so without penalty up to 1 hour before the booked time.
  • Reservations can be managed through the app, your email confirmation or by calling Client Services (519 824 4120 Ext. 56253).
  • Non-members will be denied access to reserved time slots.
  • All Clients must check in when they arrive prior to any booking.
  • Clients who register for a time and continuously do not show will have their memberships temporarily suspended. 

book now

What are the latest updates about Closures/Re-opening?

Visit About Us/COVID-19 for the latest updates about Closures/Re-opening.

What constitutes being fully vaccinated?

An individual is considered fully vaccinated if they have received:

• The full series of a COVID-19 vaccine authorized by Health Canada, or any combination of such vaccines, or
• One or two doses of a COVID-19 vaccine not authorized by Health Canada, followed by one dose of a COVID-19 mRNA vaccine authorized by Health Canada, or
• Three doses of a COVID-19 vaccine not authorized by Health Canada; and
• They received their final dose of the COVID-19 vaccine at least 14 days before providing the proof of being fully vaccinated.

Will daily health attestation still be required?

Yes. Everyone coming to the University of Guelph campus must complete the U of G Covid Screening Form, every time they come. Please do not come to campus if you fail or receive a RED X. 
You can access the Screening Form at https://uoguel.ph/COVID19screening or through the Safe Gryphon app available from the App Store for iPhones or Google Play for Android.
The Screening Form includes a link to the Ontario government’s COVID Self-Assessment Tool (Assessment Tool). Anyone who attends the University Locations without completing the Screening Form or who falsely reports the results of the Assessment Tool or does not comply with the University’s COVID-19 safety practices will not be permitted at any University Locations. Some permit holders use a screening tool provided by the association they belong to. These must be approved by Athletics & Recreation and if approved, are acceptable to be used for daily health screening requirements.

WILL THE POOL VIEWING AREA BE OPEN?

There will be limited viewing seats available for guardians based on Swim Admission Standards.  View Swim Admission Standards Diagram here. Seating will also be available for support persons of registered swimmers. Seating will be clearly marked.

WILL EQUIPMENT BE AVAILABLE DURING REC SWIMS?

Yes.  Lifejackets will be available, along with a limited amount of flutter boards. All used equipment will be disinfected and dried prior to being re-stocked for customer use.

WATER SAFETY MEASURES ARE BEING TAKEN AT THE POOL? 

There will be scheduled time periods in between all pool programs. During this time, all high touch-point surfaces will be disinfected and clean swim equipment will be re-stocked.  
Traffic flow arrows will direct swimmers how to enter and exit the pool area.  
Signs will be posted to indicate where personal swim items can be left.  
Limited seating for spectators will be clearly marked.  
Additionally, the diving board in Red Pool and diving blocks in Gold Pool will not be available for public use.  

ARE POOLS SAFE TO USE DURING THE PANDEMIC? 

Yes. There is no evidence that the virus that causes COVID-19 can be spread to people through the water in pools, hot tubs, or water playgrounds. Additionally, proper operation of these aquatic venues and disinfection of the water (with chlorine or bromine) should inactivate the virus.  

WILL THE HOT TUB BE OPEN?

No. At this time the hot tub remains closed to assist with encouraging social distancing.

Steam Rooms remain closed based on current recommendations by the Government of Ontario, as they are deemed a high-risk location.

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