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Frequently Asked Questions

How does the Provincewide Shutdown starting Dec. 26th affect Athletics?

The University of Guelph Department of Athletics will close Dec. 23 for our winter break. On Dec. 26, Ontario moves into a provincewide shutdown. Following government directives, our facilities will stay closed after Dec. 23 and all external business will be cancelled until further notice. For the Department of Athletics, this includes registered programs, fitness memberships and facility rentals. Read More

How does the Booking process work?

It is mandatory to reserve all time slots/workout blocks in advance prior to accessing the Fitness Centre, NRG Group Fitness Classes and Recreation Activities.

Reservation FAQ image
The Provincial Government has introduced a new COVID-19 framework. To find out how this will affect you and our programs, please click here to visit gryphons.ca/What’s New.  Everyone is required to complete the U of G COVID-19 Screening Form prior to every visit > uoguel.ph/COVID19screening 

 

GGAC COVID-19 Reservation Policies

  • Everyone is required to complete the U of G COVID-19 Screening Form prior to every visit > uoguel.ph/COVID19screening
  • Time slots/workout blocks can be reserved as early as 7 days in advance
  • Time slots/workout blocks will be available to reserve up until the desired start time
  • Clients are expected to cancel reservations on their own and can do so without penalty up to 1 hour prior to the reserved time
  • Everyone must check-in at Client Services upon arrival
  • Clients who make a reservation and continuously do not show will have their membership temporarily suspended
  • Non-members will be denied access to reserved time slots/workout blocks
  • Limit of 1 time slot/class per day

For specific Policies & Protocols & to Reserve Now, click below:

Fitness Centre

NRG Fitness Classes   

Recreation (formerly Drop-in Rec)

At this time, access to the Athletics Centre & services are ONLY available to current U of G Students & Athletics Members.   You are an Athletics Member if you are a registered full or part-time undergraduate or a full-time graduate student of the University of Guelph (Athletics Base Membership paid within your academic fees) or if you have purchased an Athletics Base Membership 

  • Daily Access Pass currently not available  

If Guelph moves into strengthened measures of 'Red - Control' how does this affect me?

If Guelph moves into strengthened measures of 'Orange - Restrict' how does this affect me?

If Guelph moves into strengthened measures of 'Yellow - Protect' how does this affect me?

Is the Department of Athletics Open due to COVID-19?

The Provincial Government has introduced a new COVID-19 framework. To find out how this will affect you and our programs, please click here to visit gryphons.ca/What’s New.  Everyone is required to complete the U of G COVID-19 Screening Form prior to every visit > uoguel.ph/COVID19screening 

ARE THERE NEW SWIM PROTOCOLS? 

Yes. Currently change rooms are only open to pool users, 10 minutes prior to the reserved time slot and 10 minutes after the reserved time. Since lockers are currently not available, Client Services will provide you with a bin to hold personal belongings. This bin will come with you to the pool deck. Upon exit, these bins will be returned and cleaned for the next user.
Swimmers will be required to wear their face covering on the pool deck up until their scheduled pool time, and then again while exiting the pool area.
Swimmers will not be permitted on the pool deck until 5 minutes prior to their scheduled swim time. Swim snorkels are not permitted at this time.

Will Change rooms be available?

Currently change rooms are only open to pool users, 10 minutes prior to the reserved time slot and 10 minutes after the reserved time.  Since lockers are currently not available, Client Services will provide you with a bin to hold personal belongings.
 
Changerooms will be open for general use later in our re-opening plans. See more at https://www.gryphons-covid-19.ca/. In the meantime we ask users to come dressed and wait in their cars until 5 mins before their scheduled time.  Members will receive a bin to place all items in upon arrival. This bin will come with them to the booked space they have reserved. Upon exit, these bins will be returned and cleaned for the next user. 

Do I need a Membership?

At this time, access to the Athletics Centre & services are ONLY available to current U of G Students & Athletics Members.   You are an Athletics Member if you are a registered full or part-time undergraduate or a full-time graduate student of the University of Guelph (Athletics Base Membership paid within your academic fees) or if you have purchased an Athletics Base Membership

GGAC COVID-19 Reservation Policies:

  • Everyone is required to complete the U of G COVID-19 Screening Form prior to every visit > uoguel.ph/COVID19screening
  • Time slots/workout blocks can be reserved as early as 7 days in advance
  • Time slots/workout blocks will be available to reserve up until the desired start time
  • Clients are expected to cancel reservations on their own and can do so without penalty up to 1 hour prior to the reserved time
  • Everyone must check-in at Client Services upon arrival
  • Clients who make a reservation and continuously do not show will have their membership temporarily suspended
  • Non-members will be denied access to reserved time slots/workout blocks
  • Limit of 1 time slot/class per day. If space permits, clients may request to book a consecutive workout block by checking with staff at that time

 

 

What are the Facility Guidelines?

At this time, access to the Athletics Centre & services are ONLY available to current U of G Students & Athletics Members. Therefore, Daily Access Passes are not available. It is mandatory to reserve all time slots/workout blocks in advance prior to accessing the Fitness Centre, NRG Group Fitness Classes and Recreation Activities.

GGAC COVID-19 Reservation Policies:

  • Everyone is required to complete the U of G COVID-19 Screening Form prior to every visit > uoguel.ph/COVID19screening
  • Time slots/workout blocks can be reserved as early as 7 days in advance
  • Time slots/workout blocks will be available to reserve up until the desired start time
  • Clients are expected to cancel reservations on their own and can do so without penalty up to 1 hour prior to the reserved time
  • Everyone must check-in at Client Services upon arrival
  • Clients who make a reservation and continuously do not show will have their membership temporarily suspended
  • Non-members will be denied access to reserved time slots/workout blocks
  • Limit of 1 time slot/class per day. If space permits, clients may request to book a consecutive workout block by checking with staff at that time

Athletics is committed to providing a safe, inviting recreation experience for the University of Guelph community.  There is no access to Guelph Gryphon Athletics Facilities and/or Programs without a membership, paid registration fee, day pass, event ticket or rental permit. Please see Client Services for more information.

Please assist us by adhering to the following guidelines (below are standard guidelines outside of COVID-19 Re-opening Phases).

  1. All users must enter via the front entrance. University of Guelph students and Members are required to swipe in with their Student/Membership card.  Fitness Centre users will be required to swipe again at the Fitness Centre Desk (wrist bands no longer in effect).
  2. Child & Youth Memberships can only be purchased if their parent/guardian has also purchased a Membership & accompanies them at all times in the building.
  3. Fitness Centre/NRG Classes - Individuals 11-15yrs of age must purchase the Monthly Youth NRG Pass in order to attend NRG Classes & access the Fitness Centre and complete a mandatory orientation session that includes both the parent/guardian and the youth.  The Daily Access Pass for Youth does not include access to the Fitness Centre.  
  4. Drop-in Rec Activities - Individuals 15yrs or younger participating in Drop-in Rec activities must be accompanied by a paying parent/guardian at all times.
  5. Athletic clothing appropriate to the activity must be worn.
  6. Clean athletic footwear with non-marking soles must be worn on all surfaces.
  7. Programming space is to be shared appropriately with all participants.
  8. Food or glass bottles are not permitted in the gymnasiums or program rooms.
  9. Bicycles are not to be brought inside University buildings and stored in corridors, stairwells, or personal offices as tires track in dirt and the fabric of the structures inevitably gets damaged (scratched or punctured walls, oil and grease on floors and carpets etc.). Outside bicycle racks are provided. Unobstructed egress from University buildings is essential for safe emergency evacuations.
  10. Inappropriate behavior such as swearing, physical or verbal abuse will not be tolerated and may result in loss of building access privileges and/or immediate removal from facility.
  11. All programming ends 30-60 minutes prior to the building closing.  All equipment must be returned at this time. 
  12. Change rooms will be inspected by a Client Services Representative upon building closure.

Failure to follow these guidelines may result in removal from facility and/or loss of access privileges.

WILL THE POOL VIEWING AREA BE OPEN?

There will be limited viewing seats available for guardians based on Swim Admission Standards.  View Swim Admission Standards Diagram here. Seating will also be available for support persons of registered swimmers. Seating will
be clearly marked.

WILL EQUIPMENT BE AVAILABLE DURING REC SWIMS?

Yes.  Lifejackets will be available, along with a limited amount of flutter boards. All used equipment will be disinfected and dried prior to being re-stocked for customer use.

How many people are allowed for Recreation Swims

Length Swim - One person per lane per time period

Rec Swim - Up to a maximum of 15 people per time period

All Swim Admission Standards still apply, click here to view Pool Admission Standards.

What Rec Swim Programs will be offered during COVID Phases?

Length Swim: 90 minute sessions in either Gold Pool or Red Pool. Sessions are for lap swimming only. Water
Running/Water Workouts will not be permitted.  One Person, per lane, per time period.
Rec Swim: 60 minute sessions in Red Pool. Sessions are for open recreation swimming. A single lane will be
available for water running.  Up to a maximum of 15 people per time period. 

All Swim Admission Standards apply. 

WATER SAFETY MEASURES ARE BEING TAKEN AT THE POOL? 

There will be scheduled time periods in between all pool programs. During this time, all high touch-point surfaces will be disinfected and clean swim equipment will be re-stocked.  
Traffic flow arrows will direct swimmers how to enter and exit the pool area.  
Signs will be posted to indicate where personal swim items can be left.  
Limited seating for spectators will be clearly marked.  
Additionally, the diving board in Red Pool and diving blocks in Gold Pool will not be available for public use.  

ARE POOLS SAFE TO USE DURING THE PANDEMIC? 

Yes. There is no evidence that the virus that causes COVID-19 can be spread to people through the water in pools, hot tubs, or water playgrounds. Additionally, proper operation of these aquatic venues and disinfection of the water (with chlorine or bromine) should inactivate the virus.  

WILL THE HOT TUB BE OPEN?

No. At this time the hot tub remains closed to assist with encouraging social distancing.

Steam Rooms remain closed based on current recommendations by the Government of Ontario, as they are deemed a high-risk location.

Do I have to wear a Face Covering while in Athletics buildings/studios/gyms/fitness centre etc?

All members will be required to wear a face covering at all times while in any Department of Athletics building. A face covering may only be removed when physical activity starts and must be put back on as soon as the activity ends. Face coverings must be stored in a clean bag or pouch so it may be clean and ready to be put back on when activity ends.

What is the capacity in the Athletics Centre?

We will have new reduced capacities throughout the building. These capacities are based on government regulations and the goal of maintaining physical distancing throughout the building. Our fitness centre will now only have a capacity of 50 people per workout block.

Can I still access the Fitness Resources if I live off-campus?

Yes! Any UofG student can access our fitness facilities. We are also open for community/staff/faculty memberships.

How far in advance can I book my spot in the Fitness Centre/fitness class/Recreation etc.

Microsoft Bookings 

  • All bookings can only be made 7 days in advance
  • Bookings can be made up until the desired timeslot
  • Clients should cancel reservations on their own and can do so without penalty up to 1 hour before the booked time.
  • All Clients must check in prior to any booking when they arrive.
  • Clients who register for a time and continuously do not show will have their memberships temporarily suspended.

Rec Swims - All Family members attending will need to be listed - in-person and phone-in requests will not be taken.

For more details about 'How does the Pre-Booking Process work? see FAQ 

Tours

We are not offering tours of Athletics, self-guided or otherwise, this fall. Please visit us virtually: https://admission.uoguelph.ca/visit-u-g-virtually

DOES THE GUARDIAN IN THE WATER FOR PARENTED LESSON NEED TO KNOW HOW TO SWIM? 

The guardian must be 16 years of age or older and be comfortable in shallow water. Guardian must be in proper swim attire and prepared to actively assist with holding/supporting their child in the water during the lesson. 

Am I able to withdraw and receive a refund?

Fall 2020 Withdrawals/Refunds for registered Fitness & Recreation Activities (other than Certifications) can be made anytime by visiting Client Services or calling 519-824-4120 Ext. 56253. Refund amounts will be prorated for the classes that have already taken place and the $10 Withdrawal Fee will be waived for requests made due to illness or COVID-19 concerns. If you suspect you have been infected with COVID-19 please notify Public Health for contact tracing and environmental cleaning/disinfection purposes. Refunds placed back onto accounts will remain there for 365 days.

*Refunds for Certification courses must be requested no later than 3 business days prior to the start date by visiting Client Services or calling 519-824-4120 Ext. 56253. The $10 Withdrawal Fee will be waived for requests made due to illness or COVID-19 concerns. No refunds after this date.

*Refunds for NRG Passes & Personal Training Sessions can be requested at Client Services but must be done so no later than 10 days from the time of purchase to receive a full refund. After the 10-day cooling off period, requests can be made by contacting the Fitness Supervisor and will be approved on a case by case basis. You will be required to provide documentation.

We reserve the right to cancel any activity that does not have sufficient registration. In this case, participants will receive a full refund and notification prior to the start of the activity. It is your responsibility to ensure that your contact information (phone, email, mailing address) is current.

If the Department of Athletics is required to close due to changing circumstances:  Individuals will be contacted and automatically withdrawn from Fitness & Recreation Activities. Refunds will be prorated for classes that have already taken place and the credit will be placed back to the original payment method. For original payments made by cash or debit, refunds will be placed onto accounts and once the facility can safely re-open to the public, individuals will be able to contact Client Services in order to process the refund from their account.  NRG Pass Members will be contacted and will receive a coupon for the pro-rated value of the membership. This coupon code can be used for the following memberships: Student NRG Pass, Student NRG Plus, NRG Plus upgrade, Student Towel Membership, and Locker Rentals. Each code is only good for a one-time use, does not expire, and can be used when registering online or in person (lockers must be done in person). When registering online, simply look for the 'Enter coupon code' box during registration. It will typically be on the 'Membership Detail' page during the registration process under 'fees/discounts'.

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