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Frequently Asked Questions

Is the Department of Athletics Open due to COVID-19?

The Provincial Government has introduced a new COVID-19 framework. To find out how this will affect you and our programs, please click here to visit gryphons.ca/What’s New.  Everyone is required to complete the U of G COVID-19 Screening Form prior to every visit > uoguel.ph/COVID19screening 

ARE THERE NEW SWIM PROTOCOLS? 

Yes. Currently change rooms are only open to pool users, 10 minutes prior to the reserved time slot and 10 minutes after the reserved time. Since lockers are currently not available, Client Services will provide you with a bin to hold personal belongings. This bin will come with you to the pool deck. Upon exit, these bins will be returned and cleaned for the next user.
Swimmers will be required to wear their face covering on the pool deck up until their scheduled pool time, and then again while exiting the pool area.
Swimmers will not be permitted on the pool deck until 5 minutes prior to their scheduled swim time. Swim snorkels are not permitted at this time.

How do I use the "Wish List" function in CONNECT?

In CONNECT, the Wish list function allows you to 'bookmark' certain activities specifically of interest to you prior to when registration is open.
*Please ensure you are Signed in to CONNECT to use this tool for quick and easy access & do not mistake this function for Wait list or registration. You must Sign-in once registration is open to complete your transaction.

What Rec Swim Programs will be offered during COVID Phases?

Length Swim: 90 minute sessions in either Gold Pool or Red Pool. Sessions are for lap swimming only. Water
Running/Water Workouts will not be permitted.  One Person, per lane, per time period.
Rec Swim: 60 minute sessions in Red Pool. Sessions are for open recreation swimming. A single lane will be
available for water running.  Up to a maximum of 15 people per time period. 

All Swim Admission Standards apply. 

WATER SAFETY MEASURES ARE BEING TAKEN AT THE POOL? 

There will be scheduled time periods in between all pool programs. During this time, all high touch-point surfaces will be disinfected and clean swim equipment will be re-stocked.  
Traffic flow arrows will direct swimmers how to enter and exit the pool area.  
Signs will be posted to indicate where personal swim items can be left.  
Limited seating for spectators will be clearly marked.  
Additionally, the diving board in Red Pool and diving blocks in Gold Pool will not be available for public use.  

ARE POOLS SAFE TO USE DURING THE PANDEMIC? 

Yes. There is no evidence that the virus that causes COVID-19 can be spread to people through the water in pools, hot tubs, or water playgrounds. Additionally, proper operation of these aquatic venues and disinfection of the water (with chlorine or bromine) should inactivate the virus.  

DOES THE GUARDIAN IN THE WATER FOR PARENTED LESSON NEED TO KNOW HOW TO SWIM? 

The guardian must be 16 years of age or older and be comfortable in shallow water. Guardian must be in proper swim attire and prepared to actively assist with holding/supporting their child in the water during the lesson. 

Can I purchase goggles or swim caps?

Goggles and swim caps are available for purchase at Gryph's Locker.

Email Us a Question

How do I link directly to CONNECT

To link directly to CONNECT and login into your account, go to Useful Links on the bottom of the Fitness & Recreation home page. Go directly to Connect to login.

Are parents expected to join their children in the pool?

As a parent/caregiver of a Starfish, Duck participant, you will be expected to join your child in the pool. Parents do not join the class for all other swim lessons.

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