Frequently Asked Questions

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Click here for details about how to access Programs & Facilities.

Please assist us by adhering to the following Facility Guidelines

There is NO Access to Athletics facilities & programs without a registered program, membership, Day Pass, Ticket or Rental Permit, otherwise you will be trespassing, and the Campus Safety Office will be contacted.

Are Gender Neutral/Universal change rooms available?

Universal Change Rooms are available for anyone looking for a non-gender specific space.

Can I purchase goggles or swim caps?

Goggles and swim caps are available for purchase at Gryph's Locker.

Are parents expected to join their children in the pool?

As a parent/caregiver of a Starfish, Duck participant, you will be expected to join your child in the pool. Parents do not join the class for all other swim lessons.

How do I link directly to CONNECT

To link directly to CONNECT and login into your account, go to Useful Links on the bottom of the Fitness & Recreation home page. Go directly to Connect to login.

Email Us a Question

Email: reghelp@uoguelph.ca

DOES THE GUARDIAN IN THE WATER FOR PARENTED LESSON NEED TO KNOW HOW TO SWIM?

The guardian must be 16 years of age or older and be comfortable in shallow water. Guardian must be in proper swim attire and prepared to actively assist with holding/supporting their child in the water during the lesson.

How do I use the "Wish List" function in CONNECT?

In CONNECT, the Wish list function allows you to 'bookmark' or save activities specifically of interest to you prior to when registration is open by clicking on the heart.
*Please ensure you are Signed in to CONNECT to use this tool for quick and easy access & do not mistake this function as a registration. You must Sign-in once registration is open to complete your transaction.

ARE POOLS SAFE TO USE DURING THE PANDEMIC?

Yes. There is no evidence that the virus that causes COVID-19 can be spread to people through the water in pools, hot tubs, or water playgrounds. Additionally, proper operation of these aquatic venues and disinfection of the water (with chlorine or bromine) should inactivate the virus.

WATER SAFETY MEASURES ARE BEING TAKEN AT THE POOL?

There will be scheduled time periods in between all pool programs. During this time, all high touch-point surfaces will be disinfected and clean swim equipment will be re-stocked.

Traffic flow arrows will direct swimmers how to enter and exit the pool area.

Signs will be posted to indicate where personal swim items can be left.

Limited seating for spectators will be clearly marked.

Additionally, the diving board in Red Pool and diving blocks in Gold Pool will not be available for public use.

WHEN IS THE HOT TUB OPEN?

The Hot Tub is open during Length/Recreation Swims only. Please view the Weekly Drop-in Rec Calendar for availability.
Note: Hot Tub will be closed every Wednesday afternoon until Thursday mid-morning for cleaning.
Hot tub will also close during competitive swim meets for safety purposes.

Steam Rooms remain closed.

Can I still access the Fitness Centre if I live off-campus?

Yes! Any UofG student that has purchased the NRG Pass can access our Fitness Centre. We are also open for community/staff/faculty individuals that have purchased the NRG Pass.

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