Policies

It is strongly recommended to register for all activities you are interested in, even those that are full.  Your name will be added to a waiting list and if a space becomes available you will be contacted by email to confirm your registration.  Waiting lists are carefully monitored and activities are often added if there is sufficient demand.

Discounts, refunds, or make up classes will not be issued for missed classes.  If a Fitness/Wellness or Skill Development Activity class is cancelled due to an unforeseen circumstance such as instructor illness, the class will be re-scheduled if possible.  If this is not possible, participants will be credited for the cancelled class.

Please register early so we know you're interested and to avoid cancelling Activities you want.  All activities require a minimum number to run and many activities fill up very quickly.  Therefore, registering early helps us gauge interest and make programming decisions.  Activities will run with sufficient registration.

When the University of Guelph is closed during inclement weather, the Department of Athletics will be closed and all programming will be cancelled.  As with academic programming, programming cancelled due to such a closure is not re-scheduled or credited.  To check if the University is closed during inclement weather, visit www.uoguelph.ca or call 519-824-4120 and listen to the general update.

If the Department of Athletics is required to close due to changing circumstances - view details within COVID-19 Fall 2020 Withdrawals and Refunds

When the University of Guelph is closed during inclement weather, the Department of Athletics will be closed and all programming will be cancelled.  As with academic programming, programming cancelled due to such a closure is not re-scheduled or credited.  To check if the University is closed during inclement weather, visit www.uoguelph.ca or call 519-824-4120 and listen to the general update.

Please be sure that your account information is accurate, especially your email address.  This information is used to contact registrants if Wait List spots open or if there are changes to a program.

Space permitting, you can transfer into another activity.  Transfers can be requested at Client Services. *Transfers are now available online up to 7 days prior to start date.

Fall 2020 Withdrawals/Refunds for registered Fitness & Recreation Activities (other than Certifications) can be made anytime by visiting Client Services or calling 519-824-4120 Ext. 56253. Refund amounts will be prorated for the classes that have already taken place and the $10 Withdrawal Fee will be waived for requests made due to illness or COVID-19 concerns. If you suspect you have been infected with COVID-19 please be aware that we will be obligated to notify Public Health for contact tracing and environmental cleaning/disinfection purposes. Refunds placed back onto accounts will remain there for 365 days.

*Refunds for Certification courses must be requested no later than 3 business days prior to the start date by visiting Client Services or calling 519-824-4120 Ext. 56253. The $10 Withdrawal Fee will be waived for requests made due to illness or COVID-19 concerns. No refunds after this date.

*Refunds for NRG Passes & Personal Training Sessions can be requested at Client Services but must be done so no later than 10 days from the time of purchase to receive a full refund. After the 10-day cooling off period, requests can be made by contacting the Fitness Supervisor and will be approved on a case by case basis. You will be required to provide documentation.

We reserve the right to cancel any activity that does not have sufficient registration. In this case, participants will receive a full refund and notification prior to the start of the activity. It is your responsibility to ensure that your contact information (phone, email, mailing address) is current.

If the Department of Athletics is required to close due to changing circumstances:  Individuals will be contacted and automatically withdrawn from Fitness & Recreation Activities. Refunds will be prorated for classes that have already taken place and the credit will be placed back to the original payment method. For original payments made by cash or debit, refunds will be placed onto accounts and once the facility can safely re-open to the public, individuals will be able to contact Client Services in order to process the refund from their account.  NRG Pass Members will be contacted and will receive a coupon for the pro-rated value of the membership. This coupon code can be used for the following memberships: Student NRG Pass, Student NRG Plus, NRG Plus upgrade, Student Towel Membership, and Locker Rentals. Each code is only good for a one-time use, does not expire, and can be used when registering online or in person (lockers must be done in person). When registering online, simply look for the 'Enter coupon code' box during registration. It will typically be on the 'Membership Detail' page during the registration process under 'fees/discounts'.

Fees include 13% tax.  Taxes not applicable to Kids Programming.

A $10 fee will be applied for anyone requiring a new membership card.

Please note that hours are subject to change.

Building hours and facility availability will be altered due to special events. These events include, but are not limited to: Convocation, Conference Bookings, Varsity Games, Gryphon Camps, Campus Days, College Royal and the Athletic Banquet. 

Please refer to the About Us, Hours of Operation page for detailed information on revised hours.
 
Pool and Ice Rentals - A limited number of hours are available to rent.
Contact the Facilities Office: athfacility.booking@uoguelph.ca or 519-824-4120 ext. 53790.

Athletics is committed to providing a safe, inviting recreation experience for the University of Guelph community.  There is no access to Guelph Gryphon Athletics Facilities and/or Programs without a membership, paid registration fee, day pass, event ticket or rental permit. Please see Client Services for more information.

Please assist us by adhering to the following guidelines.

1. All users must enter via the front entrance. University of Guelph students and Members are required to swipe in with their Student/Membership card.  Fitness Centre users will be required to swipe again at the Fitness Centre Desk (wrist bands no longer in effect).
2. Non-Members can purchase a daily access pass at Client Services, view Daily Access Fees here. You must keep your receipt to show proof of purchase to the instructor or facility staff.
3. DO NOT SHARE your membership card.  This will result in loss of privileges.
4. Child & Youth Memberships can only be purchased if their parent/guardian has also purchased a Membership & accompanies them at all times in the building.
5. Fitness Centre/NRG Classes - Individuals 11-15yrs of age must purchase the Monthly Youth NRG Pass in order to attend NRG Classes & access the Fitness Centre and complete a mandatory orientation session that includes both the parent/guardian and the youth.  The Daily Access Pass for Youth does not include access to the Fitness Centre.  
6. Drop-in Rec Activities - Individuals 15yrs or younger participating in Drop-in Rec activities must be accompanied by a paying parent/guardian at all times.
7. Athletic clothing appropriate to the activity must be worn.
8. Clean athletic footwear with non-marking soles must be worn on all surfaces.
9. Programming space is to be shared appropriately with all participants.
10. Food or glass bottles are not permitted in the gymnasiums or program rooms.
11. Bicycles are not to be brought inside University buildings and stored in corridors, stairwells, or personal offices as tires track in dirt and the fabric of the structures inevitably gets damaged (scratched or punctured walls, oil and grease on floors and carpets etc.). Outside bicycle racks are provided. Unobstructed egress from University buildings is essential for safe emergency evacuations.
12. Inappropriate behavior such as swearing, physical or verbal abuse will not be tolerated and may result in loss of building access privileges and/or immediate removal from facility.
13. All programming ends 30-60 minutes prior to the building closing.  All equipment must be returned at this time. 
14. Change rooms will be inspected by a Client Services Representative upon building closure.

Failure to follow these guidelines may result in removal from facility and/or loss of access privileges.

For the protection of all guests, the use of photographic equipment such as cameras and video equipment is prohibited in change rooms, washrooms, and studio/program areas. This includes cell phones and iPods with photographic capabilities.

Conducting or soliciting for any form of business within the facility (i.e. private lessons, personal training, and sales) is strictly prohibited.

Please report any injuries to Client Services. First Aid Kits and AED units are located at Client Services, on the pool deck, Fitness Centre, Field House, West Gym, and Football Stadium and in the Arena.

• Demonstrate respect for all individuals.
• Respect the facility in which you participate.
• Share equipment, space, and facilities willingly.
• Maintain self-control at all times.
• Condemn violence and harassment in all forms.
• Always attempt to contribute to the betterment of your experience at Guelph’s Athletics Centre.

Failure to abide by our Fair Play Code of Conduct will result in expulsion and / or loss of membership and access privileges.

When using our facilities and registering for a program, you accept the following statement of risk:
I agree on behalf of myself, my assignee, executors and heirs, to release, indemnify, and hold harmless the University of Guelph and their trustees, officers, agents and employees from any and all liability, damage, claim of any nature brought by me, my assignee, executors and heirs arising out of and in any way related to my participation in these indicated activities.

I hereby acknowledge and accept the risks inherent in my physical activity and assume responsibility for my personal health, medical and accident coverage.

Each participant is responsible for his or her own personal health, medical, dental and accident insurance coverage. Medical coverage and a recent medical are strongly recommended.

If you have feedback on Memberships, or Fitness and Recreation programming, please contact us at 519-824-4120 ext. 54297.

• For a Visual Explanation of Pool Admission Standards Click here
• All recreation swim participants must enter the facility through the front doors of the Athletics Centre and will be expected to swipe a student/membership card or purchase a Daily Access Pass at Client Services.
• Universal Change Rooms are available to individuals looking for a non-gender specific space.  Children 7 years of age or older are required to use the change room designated for their gender.
• Children 5 years of age and under must be directly supervised (within arm’s reach), regardless of swimming ability, by a guardian 16 years of age or older. Maximum of 2 children per guardian.
• Children 6-9 years of age, who cannot swim 2 uninterrupted widths of the Red Pool, must be supervised by a guardian 16 years of age or older. Guardian must be present at the time of the swim test. Maximum of 4 children per guardian.
• The ratio of guardians to swimmers 6-9 years of age, who cannot complete the facility swim test, may be increased to a maximum of 8 bathers to one guardian if approved personal flotation devices are worn by all non-swimmers in their care.
• Those with serious medical conditions should be accompanied by an individual knowledgeable of their condition and responsible for their direct supervision.
• Please refrain from entering the pools and remain in the change room area until a lifeguard is on duty.
• Street shoes are not permitted on the deck
• Children 15 years of age and under are not permitted in the Steam Room or Hot Tub unless accompanied by an adult.

Rec Skating is open for skaters of all ability levels.  Use of proper Learn to Skate Aids/Stabilizers/Walkers are permitted. 

• CSA approved hockey helmets are strongly recommended for all participants on the ice
• CSA approved hockey helmets are MANDATORY for children 7yrs & younger 
• All children under the age of 14 must be supervised by Parent/Guardian at all times 
• Sticks, pucks, strollers, chairs, etc. not permitted
• Excessive speed, dangerous skating or games not permitted
• Users must recognize and accept the risks inherent in this activity
• Users are responsible for their own personal health and safety
• Users must recognize and respect the participation of others and obey directions from Department of Athletics staff
• Users must respect the safety of attendants.  No one is permitted on the ice surface until the Zamboni gate is fully closed
• Sunflower seeds, tobacco or smokeless tobacco products are not permitted in dressing rooms or facility
• Please report any unusual, suspicious or inappropriate behavior to Facility Staff
• In case of emergency, contact EMERGENCY SERVICES (519) 840-5000

In CONNECT, the Wish list function allows you to 'bookmark' certain activities specifically of interest to you prior to when registration is open.
*Please ensure you are Signed in to CONNECT to use this tool for quick and easy access & do not mistake this function for Wait list or registration. You must Sign-in once registration is open to complete your transaction.

The University of Guelph is now a tobacco- and smoke-free environment, helping the Guelph campus meet their commitment to supporting the well-being of the whole person and creating a healthy campus for everyone. The Tobacco- and Smoke-free Campus policy helps protect non-smokers from second-hand smoke, keep people from starting the habit, and support those who have decided to quit smoking.

This Tobacco- and Smoke-Free Campus policy applies to everyone on campus, including visitors, conference delegates, sports teams, camp families and the entire Guelph campus and Arboretum. A map of campus boundaries is available online.  The policy includes smoking, vaping, and the use of smokeless tobacco (e.g., chewing tobacco).  You can learn more about the new policy at www.uoguelph.ca/smokefree.

Microsoft Bookings Policies

• All bookings can only be made 7 days in advance
• Bookings can be made up until the desired timeslot
• Clients should cancel reservations on their own and can do so without penalty up to 1 hour before the booked time.
• All Clients must check in prior to any booking when they arrive.
• Clients who register for a time and continuously do not show will have their memberships temporarily suspended.