Closures and Cancellations:
It is strongly recommended to register for all activities you are interested in, even those that are full. Your name will be added to a waiting list and if a space becomes available you will be contacted by email to confirm your registration. Waiting lists are carefully monitored and activities are often added if there is sufficient demand.
Discounts, refunds, or make up classes will not be issued for missed classes. If a Fitness & Recreation Program is cancelled due to an unforeseen circumstance such as instructor illness, the class will be re-scheduled if possible. If this is not possible, participants will be credited for the cancelled class.
Please register early so we know you're interested and to avoid cancelling Activities you want. All activities require a minimum number to run and many activities fill up very quickly. Therefore, registering early helps us gauge interest and make programming decisions. Activities will run with sufficient registration.
When the University of Guelph is closed during inclement weather, the Department of Athletics will be closed and all programming will be cancelled. As with academic programming, programming cancelled due to such a closure is not re-scheduled or credited.
Bad Weather Ahead? Be prepared and sign up for U of G Alert to receive alerts by email, phone or text message from our Emergency Notification System.
Click here to find info on University of Guelph Closures https://news.uoguelph.ca/2018/11/bad-weather-ahead-know-where-to-get-info-on-university-closures/
When the University of Guelph is closed during inclement weather, the Department of Athletics will be closed and all programming will be cancelled. As with academic programming, Athletics programming cancelled due to such a closure is not re-scheduled or credited. To check if the University is closed during inclement weather, visit https://news.uoguelph.ca/ or call 519-824-4120 and listen to the general update or sign up for the U of G Alert.
Please be sure that your account information is accurate, especially your email address. This information is used to contact registrants if Wait List spots open or if there are changes to a program.
Space permitting, you can transfer into another activity. Transfers can be requested at Client Services or online up to 7 days prior to start date.
Withdrawals/Refunds can be made prior to 2nd class (other than Certifications) by visiting Client Services or calling 519-824-4120 Ext. 56253. Refund amounts will be prorated for the classes that have already taken place and the $15 Withdrawal Fee will apply. Withdrawal/Refund requests after 2nd class require approval from Program Supervisor. No refunds after the 3rd class.
* Withdrawals/Refunds for Certification courses must be requested no later than 7 business days prior to start date by visiting Client Services or calling 519-824-4120 Ext. 56253. The $15 Withdrawal Fee will apply. No refunds after this date. Refunds placed back onto accounts will remain there for 365 days.
*Refunds for NRG Memberships & Personal Training Sessions can be requested at Client Services but must be done so no later than 10 days from the time of purchase to receive a full refund. After the 10-day cooling off period, requests can be made by contacting the Fitness Supervisor and will be approved on a case by case basis. You will be required to provide documentation. Refunds prior to the 10-day cooling off period with be prorated for any sessions that have already taken place.
We reserve the right to cancel any activity that does not have sufficient registration. In this case, participants will receive a full refund and notification prior to the start of the activity. It is your responsibility to ensure that your contact information (phone, email, mailing address) is current.
If the Department of Athletics is required to close due to changing circumstances: Individuals will be contacted and automatically withdrawn from Fitness & Recreation Activities. Refunds will be prorated for classes that have already taken place and the credit will be placed back to the original payment method. For original payments made by cash or debit, refunds will be placed onto accounts and once the facility can safely re-open to the public, individuals will be able to contact Client Services in order to process the refund from their account. NRG Members will be contacted and will receive a coupon for the pro-rated value of the membership. This coupon code can be used for the following memberships: Student NRG Membership, Student NRG Plus, NRG Plus upgrade, Student Towel Membership, and Locker Rentals. Each code is only good for a one-time use, does not expire, and can be used when registering online or in person (lockers must be done in person). When registering online, simply look for the 'Enter coupon code' box during registration. It will typically be on the 'Membership Detail' page during the registration process under 'fees/discounts'.
All gym bags and knapsacks must be stored prior to any activity. Day Lockers are available free of charge. Locker & Towel Memberships are now on sale at Client Services (not available online). View Locker & Towel details. PLEASE REMOVE ALL CONTENTS FROM DAY LOCKERS AT THE END OF YOUR ACTIVITY. Daily locker contents will be removed at the end of the day. Failure to do so results in a $10 fee. Bring your own lock or rent a lock from Client Services. Please note that you are responsible for the security of your personal items. Leave valuables at home or lock them up!
For those who already hold a towel membership, but would like to sign out more than one towel at a time, you have the option to purchase the Extra Towel Membership. The fee varies depending on if you are a student (therefore paying semesterly) or a Non-Student (therefore paying monthly). Please be aware that towels can only be signed out by the member.
Each semester lockers must be renewed or cleaned out. Items that are not removed by the deadline will be stored for one month; a $10 fee will be applied to retrieve your items from Client Services.
Please note that towels CANNOT be kept out overnight. Towels must be returned prior to closing time of the building.
Fees do not included tax, HST will be applied at checkout. Taxes not applicable to Kids Programming.
A $10 fee will be applied for anyone requiring a new membership card.
Please note that hours are subject to change.
Building hours and facility availability will be altered due to special events. These events include, but are not limited to: Convocation, Conference Bookings, Varsity Games, Gryphon Camps, Campus Days, College Royal and the Athletic Banquet.
Please refer to About Us>Hours of Operation for current hours.
Pool and Ice Rentals - A limited number of hours are available to rent.
Contact the Facilities Office: athfacility.booking@uoguelph.ca or 519-824-4120 ext. 53790.
Click here to view details about how to access Programs & Facilities.
Please assist us by adhering to the following Facility Guidelines
There is NO Access to Athletics facilities & programs without a registered program, membership, Day Pass, Ticket or Rental Permit, otherwise you will be trespassing, and the Campus Safety Office will be contacted.
Valuable items such as wallets, iPods, keys, etc. are taken to Campus Police. Student cards are returned to the Registrar. All other items such as clothing, books, etc. are placed in the Lost and Found Bin. Items not claimed are donated to charity.
For the protection of all guests, photos, videos, or use of any recording devices are prohibited in change rooms, washrooms, Fitness Centre, Climbing Wall and studio/program areas.
All gym bags and knapsacks must be stored prior to entering any activity. Activity lockers are for use while you are participating in your activity. Bring your own lock or rent a lock from Client Services. PLEASE REMOVE ALL CONTENTS FROM DAY LOCKERS AT THE END OF YOUR ACTIVITY. View Locker & Towel Rental details here.
Conducting or soliciting for any form of business within the facility (i.e. private lessons, personal training, and sales) is strictly prohibited.
Please report any injuries to Client Services. First Aid Kits and AED units are located at Client Services, on the pool deck, Fitness Centre, Field House, West Gym, and Football Stadium and in the Arena.
Failure to abide by our Fair Play Code of Conduct will result in expulsion and / or loss of membership and access privileges.
When using our facilities and registering for a program, you accept the following statement of risk:
I agree on behalf of myself, my assignee, executors and heirs, to release, indemnify, and hold harmless the University of Guelph and their trustees, officers, agents and employees from any and all liability, damage, claim of any nature brought by me, my assignee, executors and heirs arising out of and in any way related to my participation in these indicated activities.
I hereby acknowledge and accept the risks inherent in my physical activity and assume responsibility for my personal health, medical and accident coverage.
Each participant is responsible for his or her own personal health, medical, dental and accident insurance coverage. Medical coverage and a recent medical are strongly recommended.
If you have feedback on Memberships, or Fitness and Recreation programming, please contact us at 519-824-4120 ext. 54297.
Drop-in Recreation is open to Athletics Members (you are a Member if you are a registered full or part-time undergraduate or a full-time graduate student of the University of Guelph OR have purchased the Recreation Membership). Non-Members must purchase the monthly Recreation Membership or Day Pass. Click here for full details and age requirements.
To view Drop-in Rec times, go to gryphons.ca, then click Fitness & Recreation. On the Fitness & Recreation home page, you will see "Drop-in Rec Happening Today" red banner (see image below). You can narrow your search by using the Calendar Filter - can choose a date, can choose type by selecting from the drop down menu: e.g. Swimming, then click 'Filter' button. Drop-in Recreation is posted for the current week only (updated every Tuesday afternoon).
You can also view a monthly calendar by going to Sports & Clubs, then click on the Recreation Calendar heading
The calendar can be filtered by type of Recreation, by morning, afternoon, evening, or ALL day (by default it will filter to include ALL types of recreation and to the current week and time of day). Specific Sport Recreation details listed below calendar. View Daily Access Pass details on the Membership page.
Rec Hockey runs as a shinny game, with no referee or time clock. Players will self-organize and play based on numbers.
Rec Skating is open for skaters of all ability levels. Use of proper Learn to Skate Aids/Stabilizers/Walkers are permitted.
In CONNECT, the Wish list function allows you to 'bookmark' certain activities specifically of interest to you prior to when registration is open.
*Please ensure you are Signed in to CONNECT to use this tool for quick and easy access & do not mistake this function for Wait list or registration. You must Sign-in once registration is open to complete your transaction.
The University of Guelph is now a tobacco- and smoke-free environment, helping the Guelph campus meet their commitment to supporting the well-being of the whole person and creating a healthy campus for everyone. The Tobacco- and Smoke-free Campus policy helps protect non-smokers from second-hand smoke, keep people from starting the habit, and support those who have decided to quit smoking.
This Tobacco- and Smoke-Free Campus policy applies to everyone on campus, including visitors, conference delegates, sports teams, camp families and the entire Guelph campus and Arboretum. A map of campus boundaries is available online. The policy includes smoking, vaping, and the use of smokeless tobacco (e.g., chewing tobacco). You can learn more about the new policy at www.uoguelph.ca/smokefree.
Fitness Centre Gym Protocols
Please assist us by adhering to the following Facility Guidelines:
Failure to follow these guidelines may result in removal from facility and/or loss of access privileges.
There is NO Access to Athletics facilities & programs without a registered program, membership, Day Pass, Ticket or Rental Permit, otherwise you will be trespassing, and the Campus Safety Office will be contacted.