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Frequently Asked Questions

How does the Pre-Booking process work?

Access to the Athletics Centre & services this Fall are ONLY available to current UofG Students & Members.  Currently NO Daily Access Passes available. Everyone will need to book their time-slot in advance prior to accessing: Recreation Activities, the Fitness Centre/Gym, or attend an NRG In-person Class.  

Microsoft Booking Policies:

  • All members are required to complete the U of G COVID-19 Screening Form prior to each visit > uoguel.ph/COVID19screening
  • All bookings can only be made 7 days in advance
  • Bookings can be made up until the desired time-slot
  • Clients should cancel reservations on their own and can do so without penalty up to 1 hour before the booked time
  • All Clients must check in prior to any booking when they arrive
  • Clients who register for a time and continuously do not show will have their memberships temporarily suspended
  • Non-members will be denied access to booked time-slots

Fitness Centre Pre-Booking Process 

• All members are required to complete the U of G COVID-19 Screening Form prior to each visit > uoguel.ph/COVID19screening
• Fitness Centre is open for 1.5 hour workout blocks, then closed for 30 minutes of cleaning
• Pre-registration for a workout block is required for contact tracing
• Bookings are available seven days prior ($50 reference in Microsoft Bookings is per semester, not per block) 
• Entry is allowed up until 15 minutes into the workout block. After this time, no late entries
• Members are asked to only book one workout block per day
• Walk-up NRG members will be accepted if space allows
• All Fitness Centre NRG members enter through the Garney Henley entrance
• QR code for Screening Form must be used or you will be denied access to the facility
• If you experience any symptoms on the screening form or do not feel well, please stay home
• As our change rooms are currently closed, members will be given a bin for their belongings before they enter the Fitness Centre. This bin will be stored for the duration of the workout block
• All members must obey physical distance and guidelines while in the workout space
• Face coverings must be worn into the Fitness Centre up until the point where your workout begins
• Members may choose to wear face coverings while they workout
• Members must wipe down all equipment after use
• Lendable equipment in the Fitness Centre has been restricted at this time to easily sanitize equipment
• Only 10 people are allowed on the black mats, heavyweight area, at any given time. This area is controlled access
• After the workout block, all members must leave directly through the back doors of the Fitness Centre/Building
• At this time, the white staircase to the Fitness Centre is closed
• At this time, the mezzanine is closed, other than for personal training clients
• ‘Working in’ is prohibited 

Reserve your Fitness Centre workout time-slot: Book NOW

 

Recreation (formerly Drop-in Rec) Pre-Booking Process 

  • In order to maintain best practices, we have implemented a phased approach, therefore Recreation options are currently limited.  
    Visit our COVID-19 website (gryphons-covid-19.ca) for a reference to our Phases so you know what to expect and when.   
  • All members are required to complete the U of G COVID-19 Screening Form prior to each visit > uoguel.ph/COVID19screening
  • To pre-book your Recreation time-slot: Book Now

 

NRG In-Person Class Pre-Booking Process:

  • All members are required to complete the U of G COVID-19 Screening Form prior to each visit > uoguel.ph/COVID19screening
  • Pre-registration for all classes is required for contact tracing
  • Bookings are available seven days prior
  • No late entries are permitted
  • Workout spaces within studios are defined, members must stay within those spaces
  • Face coverings must be worn until the music starts and worn upon leaving the class
  • All equipment will be set up prior to the class
  • All equipment will be left in place at the end of the workout to be adequately cleaned/disinfected
  • Physical distancing must be adhered to when waiting to enter a class
  • Entrances and exits are clearly defined in each studio space

Reserve your NRG In-person Class: Book As of Phase 3

Do I have to wear a Face Covering while in Athletics buildings/studios/gyms/fitness centre etc?

All members will be required to wear a face covering at all times while in any Department of Athletics building. A face covering may only be removed when physical activity starts and must be put back on as soon as the activity ends. Face coverings must be stored in a clean bag or pouch so it may be clean and ready to be put back on when activity ends.

What is the capacity in the Athletics Centre?

We will have new reduced capacities throughout the building. These capacities are based on government regulations and the goal of maintaining physical distancing throughout the building. Our fitness centre will now only have a capacity of 50 people per workout block.

Will Change rooms be available?

Changerooms will be open later in our re-opening plans. See more at https://www.gryphons-covid-19.ca/

In the meantime we ask users to come dressed and wait in their cars until 5 mins before their scheduled time.

Members will receive a bin to place all items in upon arrival. This bin will come with them to the booked space they have reserved. Upon exit, these bins will be returned and cleaned for the next user. 

Can I still access the Fitness Resources if I live off-campus?

Yes! Any UofG student can access our fitness facilities. We are also open for community/staff/faculty memberships.

How far in advance can I book my spot in the Fitness Centre/fitness class/Recreation etc.

Microsoft Bookings 

  • All bookings can only be made 7 days in advance
  • Bookings can be made up until the desired timeslot
  • Clients should cancel reservations on their own and can do so without penalty up to 1 hour before the booked time.
  • All Clients must check in prior to any booking when they arrive.
  • Clients who register for a time and continuously do not show will have their memberships temporarily suspended.

Rec Swims - All Family members attending will need to be listed - in-person and phone-in requests will not be taken.

For more details about 'How does the Pre-Booking Process work? see FAQ 

Tours

We are not offering tours of Athletics, self-guided or otherwise, this fall. Please visit us virtually: https://admission.uoguelph.ca/visit-u-g-virtually

DOES THE GUARDIAN IN THE WATER FOR PARENTED LESSON NEED TO KNOW HOW TO SWIM? 

The guardian must be 16 years of age or older and be comfortable in shallow water. Guardian must be in proper swim attire and prepared to actively assist with holding/supporting their child in the water during the lesson. 

Recreational Swim Information

For a Visual Explanation of Pool Admission Standards Click here

* All recreation swim participants must enter the facility through the front doors of the Athletics Centre.
* Children 7 years of age or older are required to use the change room designated for their gender. Universal/Non-Gender change rooms available for families and individuals looking for a non-gender specific space.
* Please refrain from entering the pools and remain in the change room area until a lifeguard is on duty.
* Street shoes are not permitted on the deck
* Children 15 years of age and under are not permitted in the Steam Room or Hot Tub unless accompanied by an adult.

Does my child need a guardian during Recreational Swims?

For a Visual Explanation of Pool Admission Standards Click here

* Children 5 years of age and under must be directly supervised (within arm’s reach), regardless of swimming ability, by a guardian 16 years of age or older. Maximum of 2 children per guardian.
* Children 6-9 years of age, who cannot swim 2 uninterrupted widths of the Red Pool, must be supervised by a guardian 16 years of age or older. Guardian must be present at the time of the swim test. Maximum of 4 children per guardian.
* The ratio of guardians to swimmers 6-9 years of age, who cannot complete the facility swim test, may be increased to a maximum of 8 bathers to one guardian if approved personal flotation devices are worn by all non-swimmers in their care.
* Those with serious medical conditions should be accompanied by an individual knowledgeable of their condition and responsible for their direct supervision.

Am I able to withdraw and receive a refund?

Fall 2020 Withdrawals/Refunds for registered Fitness & Recreation Activities (other than Certifications) can be made anytime by visiting Client Services or calling 519-824-4120 Ext. 56253. Refund amounts will be prorated for the classes that have already taken place and the $10 Withdrawal Fee will be waived for requests made due to illness or COVID-19 concerns. If you suspect you have been infected with COVID-19 please notify Public Health for contact tracing and environmental cleaning/disinfection purposes. Refunds placed back onto accounts will remain there for 365 days.

*Refunds for Certification courses must be requested no later than 3 business days prior to the start date by visiting Client Services or calling 519-824-4120 Ext. 56253. The $10 Withdrawal Fee will be waived for requests made due to illness or COVID-19 concerns. No refunds after this date.

*Refunds for NRG Passes & Personal Training Sessions can be requested at Client Services but must be done so no later than 10 days from the time of purchase to receive a full refund. After the 10-day cooling off period, requests can be made by contacting the Fitness Supervisor and will be approved on a case by case basis. You will be required to provide documentation.

We reserve the right to cancel any activity that does not have sufficient registration. In this case, participants will receive a full refund and notification prior to the start of the activity. It is your responsibility to ensure that your contact information (phone, email, mailing address) is current.

If the Department of Athletics is required to close due to changing circumstances:  Individuals will be contacted and automatically withdrawn from Fitness & Recreation Activities. Refunds will be prorated for classes that have already taken place and the credit will be placed back to the original payment method. For original payments made by cash or debit, refunds will be placed onto accounts and once the facility can safely re-open to the public, individuals will be able to contact Client Services in order to process the refund from their account.  NRG Pass Members will be contacted and will receive a coupon for the pro-rated value of the membership. This coupon code can be used for the following memberships: Student NRG Pass, Student NRG Plus, NRG Plus upgrade, Student Towel Membership, and Locker Rentals. Each code is only good for a one-time use, does not expire, and can be used when registering online or in person (lockers must be done in person). When registering online, simply look for the 'Enter coupon code' box during registration. It will typically be on the 'Membership Detail' page during the registration process under 'fees/discounts'.

Is the Department of Athletics Open due to COVID-19?

Please visit gryphons.ca/covid-19 for all up to date information on our re-opening.

Can I purchase goggles or swim caps?

Goggles and swim caps are available for purchase at Gryph's Locker.

Not Visible - Can varsity players be on my team?

Varsity players may NOT take part in Intramural competition in the sport they play intercollegiate, players who quit or have left the intercollegiate team are not allowed in their respective sports until the FOLLOWING ACADEMIC YEAR after they have quit or their eligibility expires.

How do I use the "Wish List" function in CONNECT?

In CONNECT, the Wish list function allows you to 'bookmark' certain activities specifically of interest to you prior to when registration is open.
*Please ensure you are Signed in to CONNECT to use this tool for quick and easy access & do not mistake this function for Wait list or registration. You must Sign-in once registration is open to complete your transaction.

Why do I need a valid university of guelph student card or athletics membership card every game?

To remain consistent and to be fair to all participants, other forms of photo ID are NOT accepted. It is the only way we can truly know that you are a valid University of Guelph or Department of Athletics member paying membership fees. Requiring valid IDs is consistent to gain access to the Athletics Centre, Library and Guelph Transit. We are trying to stay CONSISTENT by enforcing the same procedures in all areas.

How many players does our team need to avoid a default?

3-Pitch - 8 Players (4 Males and 4 Females) – temporarily suspended.
Lobball – 7 – temporarily suspended.
Dodgeball - 6 Players (3 Males and 3 Females) – 6v6 format open format.
Badminton - 1 (Singles) or 2 (1 Male/Female for Mixed Doubles) – 2v2 open format.
Pickleball - 1 (Singles) or 2 (1 Male/Female for Mixed Doubles) – 2v2 open format.
Flag Football/Snow Flag Football - 5 (Minimum 2 of each gender) – temporarily suspended.
Hockey - 6 (for coed 3 Males and 3 Females). – temporarily suspended.
Floor Hockey - 4 (for coed 2 Males and 2 Females)/ 3 (for Men’s League) – temporarily suspended.
Indoor Soccer - 4 (for coed 2 Males and 2 Females) – temporarily suspended.
Outdoor Soccer - 7 (Equal M/F ration on field – does not include the goalie)
Ultimate Frisbee - 5 (Equal M/F ratio at all times, odd player of either sex) – temporarily suspended.
Volleyball - 4 (for coed 2 Males and 2 Females) – 4v4 format open format .
Beach Volleyball 2s – 2 – temporarily suspended.
Beach Volleyball 4s – 4 (at least 2 Males and 2 Females) – temporarily suspended.
Innertube Waterpolo - 4 (2 Males and 2 Females) – temporarily suspended.

What happens if I forget my student card?

Unfortunately, due to COVID-19, Grace Passes and ‘Ok to Play’ Passes will not be issued. University of Guelph ID and any government issued photo ID will be accepted to sign into your games. Although no eligibility will be collected due to the suspension of competitive leagues, players are still required to sign into games to verify identities from a contact tracing perspective. Player’s will not be permitted to play an Intramural game if their name is not printed on the scorecard.

How and when can I cancel or reschedule a game?

You MUST provide 48 hours’ notice to cancel. You can request a cancellation by contacting the Intramural Office by email at iplayim@uoguelph.ca. Due to COVID-19 we will temporarily not be accepting any rescheduling requests.
Please note, if you are cancelling a Sunday game, you must notify the Intramural office by Friday at noon.
Teams may cancel their first games without penalty to their bond. If you cannot attend your first game and you do not cancel your first game, you will lose your ENTIRE bond and you will be REMOVED from the league.

CANCELLATION PROCEDURE:
The following steps need to be completed at least 48 HOURS prior to the scheduled game:
1. The team with the cancellation request MUST e-mail iplayim@uoguelph.ca with the request.
2. IM staff will confirm the cancellation with BOTH teams.
3. SUNDAY games must be cancelled by FRIDAY at 2:00 pm.

What classes are available for drop-in and what classes require registration for the full session?

1. Drop-in classes (pay as you go) are available for classes that sit within the NRG Schedule. Purchase your Daily Access Pass at Client Services prior to attending the class and keep your receipt to show proof of purchase to the instructor.

2. Drop-in Recreation is included in your Base Membership.  Drop-in Recreation activities include: Badminton, Baseball, Basketball, Beach Volleyball, Heavy Bag, Disc Golf, Hockey (Sept-Apr), Hot Tub, Skating, Steam Room, Soccer, Squash, Rec/Lane Swimming, Table Tennis, Ultimate Frisbee & Volleyball.  View the Drop-in Recreation Calendar here.

3. Registration is required for the whole semester for all Skill Development Activities (such as Aquatics, Aquatic/Safety Certifications, Fitness Certifications, Dance, Sports). We often open drop-in classes about one month after the semester start dates if space permits for Dance classes.

What’s the difference between the NRG Pass and the NRG PLUS Pass?

NRG Pass includes access to the Fitness Centre & NRG Classes.
NRG PLUS Pass is NOT available for Fall 2020.
 
What does Preferred Access mean?  NRG PLUS users will enter regular NRG classes first and spots will be reserved even for classes that have a limited number of participants (TRX®/cycle). *Reserved spots will be held until class start time, then spots will open to ALL NRG Pass users. 
 
Whether you purchase your pass online or in-person, you must pick up your NRG Pass sticker at Client Services as you will be required to show this sticker prior to accessing classes.  

How can I use the Hydro Massage Lounger?

Hydro Massage Lounger is not available for Fall 2020

 

Where do I find Drop-in Rec

To view Drop-in Rec times, go to gryphons.ca, then click Fitness & Recreation. On the Fitness & Recreation home page, you will see "Drop-in Rec Happening Today" red banner (see image below). You can narrow your search by using the Calendar Filter - can choose a date, can choose type by selecting from the drop down menu: e.g. Swimming, then click 'Filter' button. Drop-in Recreation is posted for the current week only (updated every Tuesday afternoon).

You can also view a monthly calendar by going to Sports & Clubs, then click on the Recreation Calendar heading https://fitandrec.gryphons.ca/sports-clubs/recreation
The calendar can be filtered by type of Recreation, by morning, afternoon, evening, or ALL day (by default it will filter to include ALL types of recreation and to the current week and time of day). Specific Sport Recreation details listed below calendar. View Daily Access Pass details on the Membership page.

Drop in rec screen shot image

Do I need a membership card to access the building?

* All users must enter via the front entrance. University of Guelph students and Members are required to swipe in with their Student/Membership cards.  Fitness Centre users will be required to swipe again at the Fitness Centre Desk (wrist bands no longer in effect).
Non-Members are required to purchase a Daily Access Pass at Client Services and keep the receipt to show proof of purchase to the instructor or facility staff.
* DO NOT SHARE your membership card. This will result in loss of privileges.

There is no access to Guelph Gryphon Athletics Facilities and/or Programs without a membership, paid registration fee, day pass, event ticket or rental permit. Please see Client Services for more information.

What are the Facility Guidelines?

Athletics is committed to providing a safe, inviting recreation experience for the University of Guelph community.  There is no access to Guelph Gryphon Athletics Facilities and/or Programs without a membership, paid registration fee, day pass, event ticket or rental permit. Please see Client Services for more information.

Please assist us by adhering to the following guidelines.

  1. All users must enter via the front entrance. University of Guelph students and Members are required to swipe in with their Student/Membership card.  Fitness Centre users will be required to swipe again at the Fitness Centre Desk (wrist bands no longer in effect).
  2. Child & Youth Memberships can only be purchased if their parent/guardian has also purchased a Membership & accompanies them at all times in the building.
  3. Fitness Centre/NRG Classes - Individuals 11-15yrs of age must purchase the Monthly Youth NRG Pass in order to attend NRG Classes & access the Fitness Centre and complete a mandatory orientation session that includes both the parent/guardian and the youth.  The Daily Access Pass for Youth does not include access to the Fitness Centre.  
  4. Drop-in Rec Activities - Individuals 15yrs or younger participating in Drop-in Rec activities must be accompanied by a paying parent/guardian at all times.
  5. Athletic clothing appropriate to the activity must be worn.
  6. Clean athletic footwear with non-marking soles must be worn on all surfaces.
  7. Programming space is to be shared appropriately with all participants.
  8. Food or glass bottles are not permitted in the gymnasiums or program rooms.
  9. Bicycles are not to be brought inside University buildings and stored in corridors, stairwells, or personal offices as tires track in dirt and the fabric of the structures inevitably gets damaged (scratched or punctured walls, oil and grease on floors and carpets etc.). Outside bicycle racks are provided. Unobstructed egress from University buildings is essential for safe emergency evacuations.
  10. Inappropriate behavior such as swearing, physical or verbal abuse will not be tolerated and may result in loss of building access privileges and/or immediate removal from facility.
  11. All programming ends 30-60 minutes prior to the building closing.  All equipment must be returned at this time. 
  12. Change rooms will be inspected by a Client Services Representative upon building closure.

Failure to follow these guidelines may result in removal from facility and/or loss of access privileges.

I am not a Student.  How do I access the facilities & programs?

Daily Access Passes can be purchased @ Client Services and include Drop-in Recreation Activities, as well as access to the Fitness Centre & NRG classes for the day.  If you’re purchasing a Daily Pass more than 4 times a month.....save yourself money by purchasing a Monthly Base Membership.  Visit Membership page for details.  

The Athletics Base Membership is a prerequisite to registering for Group Personal Training & Skill Development Activities as well as Intramurals and Clubs. The Athletics Base Membership is not a pre-requisite for Personal Training Sessions, Nutrition Services, Certification Courses, the Aquamovability Program, or Kids Programming/Camps.

*Child & Youth Memberships can only be purchased if their parent/guardian has also purchased a Membership and accompanies them at all times in the building.  Individuals between the ages of 11 & 15 planning to also purchase the Youth NRG Pass must complete a mandatory orientation session that includes both the parent/guardian and the youth (this must be scheduled prior to accessing the Fitness Centre by contacting Lynne Skilton-Hayes @ 519-824-4120, Ext. 52670).

There is NO Access to Athletic facilities & programs without a membership, Day Pass, Ticket or Rental Permit.

What does my Athletics Base Membership include?

The Base Membership includes access to the facilities for Drop-in Recreation.  To access the Fitness Centre & NRG Classes, you must purchase the NRG Pass (additional fee applicable).   Visit Membership page for details.  
** All registered full and part-time undergraduate students and full-time graduate students have paid their Athletics Base Membership within their academic registration fees.
 
You also have the option to register and pay the applicable fees for Personal Training Sessions, Nutrition Services and registered programming such as Group Personal Training and Skill Development Activities (such as Aquatics, Aquatic & Safety Certifications, Fitness & Yoga Certifications, Dance, Martial Arts, Sports & Excursion programs), Intramurals & Clubs.
 
The Base Membership is not a pre-requisite for Certification Courses, the Aquamovability Program or Kids Programming.  

As a student, can I opt out of my fees associated with the Department of Athletics?

You cannot opt out of Athletics and Recreation fees. These fees support services that the Government of Ontario has deemed essential for the health and safety of the campus and those services that provide academic support to students.

All registered full and part-time undergraduate students and full-time graduate students have paid their Athletics Base Membership within their academic registration fees. The Base Membership includes access to the facilities for Drop-in Recreation & gets you in to all regular season varsity games. Get access to the Fitness Centre & NRG Classes by purchasing the NRG Pass (additional fee applicable). Visit Membership page for details

Do I need to be a student to play Intramurals?

EACH PARTICIPANT MUST HAVE PAID THE ATHLETIC'S FEE by being either a full-time student, or part-time undergraduate student, or purchasing an Athletics Base Membership or an Intramural Membership Card for the current semester (Intramural Membership Cards are only available to the following people: students, faculty and staff of the University, out- of-course students, or spouses of the above, or adult (over 18) children of any of the above.

What happens in the event the University closes due to inclement weather?

Bad Weather Ahead?  Be prepared and sign up for U of G Alert to receive alerts by email, phone or text message from our Emergency Notification System.

Click here to find info on University of Guelph Closures https://news.uoguelph.ca/2018/11/bad-weather-ahead-know-where-to-get-info-on-university-closures/

When the University of Guelph is closed during inclement weather, the Department of Athletics will be closed and all programming will be cancelled. As with academic programming, Athletics programming cancelled due to such a closure is not re-scheduled or credited. To check if the University is closed during inclement weather, visit www.uoguelph.ca or call 519-824-4120 and listen to the general update or sign up for the U of G Alert.

Do I need to be a student to play Intramurals?

EACH PARTICIPANT MUST HAVE PAID THE ATHLETIC'S FEE by being either a full-time student, or part-time undergraduate student, or purchasing a monthly base Athletics membership for the current semester.  

Email Us a Question

How do I link directly to CONNECT

To link directly to CONNECT and login into your account, go to Useful Links on the bottom of the Fitness & Recreation home page. Go directly to Connect to login.

How do I get wifi?

Users must first sync their Central Login Password by using the password change tool, and can then use the JoinNow tool to configure the wireless network for their devices. Visit Computing & Communication Services for more details, https://www.uoguelph.ca/ccs/securewireless

Where do I find Membership Fees?

HOW DO I REGISTER MY TEAM TO PLAY INTRAMURALS?

There are TWO steps when registering an Intramural Team.

FIRST – Team captains must pay for the Intramural team on uoguelph.ca/connect or in person at Client Services in the Athletics Centre. Team captains pay the bond for the team ($250 for Ice Hockey and $75 for all other sports). The bond is returned in full if no fines are applied to the account. A team can be fined if they default a game, forget to submit their roster on time, player misconduct, or lost or damaged jersey/equipment.

SECOND – Team captains must register their team roster at IM Leagues (opens in new tab). View FAQ “How do I create a roster and apply players to my roster?” for instructions.

How do I register as an individual to play intramurals?

There are TWO steps when registering as an Individual/Free Agent.
FIRST – You must pay to register on connect (uoguelph.ca/connect) or in person at Client Services in the Athletics Centre. The fee to play as a free agent is $20 for Ice Hockey and $10 for all other sports.
SECOND – You must log on to IM Leagues (imleagues.com/Guelph) and create an account. The Intramural Office can then add you to the X’s/Free Agent team you signed up for in Connect. All free agent teams are made up of individual players and the teams have an X in front of the team name (e.g. X-Lightning).

Photography/Videography

For the protection of all guests, the use of photographic equipment such as cameras and video equipment is prohibited in change rooms, washrooms, and program areas. This includes cell phones and iPods with photographic capabilities.

Can I rent the Pool or Arena?

A limited number of hours are available for pool and ice rentals.
Contact the Facilities Office: athfacility.booking@uoguelph.ca or 519-824-4120 ext. 53790.

How can I add myself to a roster?

Once your captains has created a team on IM leagues, you can sign in and join the team. Our online video slideshow explains how to create your IM Leagues account and how you join a roster on IM Leagues.
To join a Roster on IM Leagues:

  • You must go to imleagues.com/Guelph
  • Once on IM Leagues click “Create Account”
  • Once logged in click on “University of Guelph” at the top left corner
  • On the homepage, select your sport from the list (e.g. click on “Dodgeball Competitive League”)
  • When you get to the league page you will click “Register/Signup” and then click “Join a Team”
  • You will have to sign your waiver and request to be added to the team
  • If your captain has chosen to make the team “CLOSED” they will have to verify your name prior to you being added to the team roster

What is the fine for defaulting or missing a game?

First Game Default - Ice Hockey ($250.00), Other Sports ($75.00) *and removal from league
Regular Season/Playoff Game Default - Ice Hockey ($125.00), Other Sports ($37.50)

These are some other fines that may occur:

  • Failure to submit roster on time to IM leagues ($15.00)
  • Misconduct and/or Fighting ($50.00)
  • Lost and/or Damaged Equipment and/or Jersey ($50.00)

What happens if our score is recorded incorrectly?

Unfortunately this happens from time to time. It is best to contact the Intramural Office as soon as you notice an error. The Intramural Office can be contacted by email at iplayim@uoguelph.ca or by phone at 519-824-4120 ex. 56137. The Intramural Office will look into the error and make amendments online when necessary.

HAVE I ACCEPTED THE WAIVER?

When you register or join a team on IM Leagues, you will have accepted the waiver.

WHO IS ELIGIBLE FOR PLAYOFFS?

Every division in our competitive brackets have playoffs.

Teams - Every team in the league makes playoffs REGARDLESS of standing in the regular season.

Individual Players - Players must participate in at least ONE THIRD (2 OF 6) of their team's regular season games to be eligible to compete in the playoffs (special eligibility rules apply for Ice Hockey leagues).

What happens if I'm not on the scorecard?

Come to the IM Office and we will sort out the reason why you are not appearing on the scorecard. If you are eligible to play for the team, you will be given an OK TO PLAY slip.

What time do I play? Where do I play? Who am I playing?

Team schedules will be posted on the IMLeagues website. These schedules will be posted shortly after late registration closes in the Fall and Winter semester. These schedules will tell you where your games will be played, who you will be playing, and the time of your game.

  • Find your league schedule by going to the University of Guelph homepage (Go to the Homepage by clicking “University of Guelph” in the top left hand corner of the screen)
  • Click on your league from the list (e.g. (M) Competitive A Basketball).
  • Once on the League page you will be able to view upcoming games, schedules, and statistics

What is protest and appeals?

The Protests and Appeals (P&A) committee deals with suspensions, ineligible players and any other misconducts or incidents that occur during intramural games. Meetings are held EVERY TUESDAY AT 6:30pm IN THE IM OFFICE. You MUST attend a P&A before you are allowed to play again.

Can I play on multiple intramural teams?

Yes, you can play on more than one intramural team if your teams are playing in a variety of sports. You can play on more than one team in the same sport, however, only on one co-ed team and one male or female team. You cannot play for 2 co-ed, 2 male, or 2 female teams of different divisions (A,B,C). Ice hockey is the exception. You can only play on ONE Ice Hockey Team, regardless of division or gender.

How do I create a roster and add players to my roster?

Once your team is paid in Connect, each player will need to create an account in IM Leagues. If players already have an account from a previous year they need to login and join the team. Our online video slideshow explains how to create your roster on IM Leagues and how your teammates can join your roster on IM Leagues.
To create a new Roster on IM Leagues:

  • You must go to imleagues.com/Guelph
  • Once on IM Leagues click “Create Account”
  • Once logged in click on “University of Guelph” at the top left corner
  • On the homepage, select your sport from the list (e.g. click on “Dodgeball Competitive League”)
  • Then select the Register/Signup button and click “Create a Team”
  • You will have to watch the captain’s video, pass the captain’s quiz, and sign the waiver before you are able to sign up for your team

How do I register my team to play intramurals?

There are TWO steps when registering an Intramural Team.
FIRST – Team captains must pay for the Intramural team on uoguelph.ca/connect or in person at Client Services in the Athletics Centre. Team captains pay the bond for the team ($250 for Ice Hockey and $75 for all other sports). The bond is returned in full if no fines are applied to the account. A team can be fined if they default a game, forget to submit their roster on time, player misconduct, or lost or damaged jersey/equipment.
second – team captains must register their team roster at im leagues (imleagues.com/guelph). view FAQ “how do I create a roster and apply players to my roster?” for instructions.

Have I accepted the waiver?

When you register or join a team on IM Leagues, you will have accepted the waiver.

Who is eligible for playoffs?

Every division in our competitive brackets have playoffs.
Teams - Every team in the league makes playoffs REGARDLESS of standing in the regular season.
Individual Players - Players must participate in at least ONE THIRD (2 OF 6) of their team's regular season games to be eligible to compete in the playoffs (special eligibility rules apply for Ice Hockey leagues).

Can varsity players be on my team?

Varsity players may NOT take part in Intramural competition in the sport they play intercollegiate, players who quit or have left the intercollegiate team are not allowed in their respective sports until the FOLLOWING ACADEMIC YEAR after they have quit or their eligibility expires.

What should my child wear for the Kids Learn to Skate course?

Please ensure your child wears warm clothing and approved skates and a skate or multi-purpose helmet are mandatory. Skates should fit well & be properly tied. Clothing should allow for movement and also provide some protection from falls.

What is the child/instructor ratio for the Kids Learn to Skate course?

1:9 ratio for the highest skill level. As the skill level decreases, the ratio gets smaller.

Are parents expected to join their children in the pool?

As a parent/caregiver of a Starfish, Duck participant, you will be expected to join your child in the pool. Parents do not join the class for all other swim lessons.

Why do the fees vary for Swim Lessons?

Fees vary depending on the length of the class, number of classes, and instructor/child ratios.

Can I conduct personal business?

Conducting or soliciting for any form of business within the facility (i.e. private lessons, personal training, and sales) is strictly prohibited.

Which lane should I swim in?

Centre lanes are for faster, continuous swimming.
*Please circle swim unless agreed upon with lane-mates to swim side by side. Slower, lap swimming on each side of fast lanes. Outer lanes for slow/beginner swimmers, and water workouts.

New to Connect & need some help?

What happens if I lose my membership card?

$10 fee will be applied for anyone requiring a new membership card.

Will I receive a confirmation/receipt?

Please ensure you print your confirmation/receipt once you’ve completed your online registration and keep for your records and income tax purposes.  Read all Activity and Membership confirmations!  Confirmations contain important information regarding Activity dates, proper attire, required equipment, and date cancellations due to holidays or special events.  

What if the class I’m interested in is full?

It is strongly recommended to register for all activities you are interested in, even those that are full. Your name will be added to a waiting list and if a space becomes available you will be contacted by email to confirm your registration.  Waiting lists are carefully monitored and activities are often added if there is sufficient demand.

Can I transfer into something else?

Space permitting, you can transfer into another activity.  Transfers can be requested at Client Services. *Transfers are now available online up to 7 days prior to start date.

What happens if my class is missed or cancelled

Discounts, refunds, or make up classes will not be issued for missed classes. If a Fitness/Wellness or Skill Development Activity class is cancelled due to an unforeseen circumstance such as instructor illness, the class will be re-scheduled if possible. If this is not possible, participants will be credited for the cancelled class.
We reserve the right to cancel any activity that does not have sufficient registration. In this case, participants will receive a full refund and notification prior to the start of the activity. It is your responsibility to ensure that your contact information (phone, email, mailing address) is current.

Do fees include taxes?

Fees include 13% tax.  Taxes are not applicable to Kids programming.

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