Frequently Asked Questions

Withdrawals/Refunds for registered Fitness & Recreation Activities (other than Certifications & Excursions, see details below) can be requested at Client Services but must be done so prior to the 2nd class to avoid the withdrawal fee and the refund amount will be prorated for the class that has already taken place.  Withdrawal/Refund requests made after the 2nd class must be done so by contacting the Program Supervisor and will be approved on a case by case basis.  The $10 withdrawal fee will apply, and the refund amount will be prorated for the classes that have already taken place. No withdrawals after the 3rd class.  Refunds placed back on your account will remain there for 365 days.  

*Refunds for Certification courses can be requested by contacting the Program Supervisor at least 7 business days prior to the course start date and the $10 withdrawal fee will apply.  NO refunds after this date.   

*Refunds for Yoga Teaching Certification can be requested by contacting the Program Supervisor at least 2 weeks prior to the course start date and the $10 withdrawal fee will apply.  NO refunds after this date.    

*Refunds for Excursions can be requested by contacting the Program Supervisor at least 2 weeks prior to the course start date and the $10 withdrawal fee will apply.  NO refunds after this date.      

*Refunds for NRG Passes & Personal Training Sessions can be requested at Client Services but must be done so no later than 10 days from the time of purchase to receive a full refund. After the 10-day cooling off period, requests can be made by contacting the Fitness Supervisor and will be approved on a case by case basis. You will be required to provide documentation.

We reserve the right to cancel any activity that does not have sufficient registration. In this case, participants will receive a full refund and notification prior to the start of the activity. It is your responsibility to ensure that your contact information (phone, email, mailing address) is current.

To view Drop-in Rec times, go to gryphons.ca, then click Fitness & Recreation. On the Fitness & Recreation home page, you will see "Drop-in Rec Happening Today" red banner (see image below). You can narrow your search by using the Calendar Filter - can choose a date, can choose type by selecting from the drop down menu: e.g. Swimming, then click 'Filter' button. Drop-in Recreation is posted for the current week only (updated every Tuesday afternoon).

You can also view a monthly calendar by going to Sports & Clubs, then click on the Recreation Calendar heading https://fitandrec.gryphons.ca/sports-clubs/recreation
The calendar can be filtered by type of Recreation, by morning, afternoon, evening, or ALL day (by default it will filter to include ALL types of recreation and to the current week and time of day). Specific Sport Recreation details listed below calendar. View Daily Access Pass details on the Membership page.

* All users must enter via the front entrance. University of Guelph students and Members are required to swipe in with their Student/Membership cards.  Fitness Centre users will be required to swipe again at the Fitness Centre Desk (wrist bands no longer in effect).
Non-Members are required to purchase a Daily Access Pass at Client Services and keep the receipt to show proof of purchase to the instructor or facility staff.
* DO NOT SHARE your membership card. This will result in loss of privileges.

There is no access to Guelph Gryphon Athletics Facilities and/or Programs without a membership, paid registration fee, day pass, event ticket or rental permit. Please see Client Services for more information.

Athletics is committed to providing a safe, inviting recreation experience for the University of Guelph community.  There is no access to Guelph Gryphon Athletics Facilities and/or Programs without a membership, paid registration fee, day pass, event ticket or rental permit. Please see Client Services for more information.

Please assist us by adhering to the following guidelines.

1. All users must enter via the front entrance. University of Guelph students and Members are required to swipe in with their Student/Membership card.  Fitness Centre users will be required to swipe again at the Fitness Centre Desk (wrist bands no longer in effect).
2. Child & Youth Memberships can only be purchased if their parent/guardian has also purchased a Membership & accompanies them at all times in the building.
3. Fitness Centre/NRG Classes - Individuals 11-15yrs of age must purchase the Monthly Youth NRG Pass in order to attend NRG Classes & access the Fitness Centre and complete a mandatory orientation session that includes both the parent/guardian and the youth.  The Daily Access Pass for Youth does not include access to the Fitness Centre.  
4. Drop-in Rec Activities - Individuals 15yrs or younger participating in Drop-in Rec activities must be accompanied by a paying parent/guardian at all times.
5. Athletic clothing appropriate to the activity must be worn.
6. Clean athletic footwear with non-marking soles must be worn on all surfaces.
7. Programming space is to be shared appropriately with all participants.
8. Food or glass bottles are not permitted in the gymnasiums or program rooms.
9. Bicycles are not to be brought inside University buildings and stored in corridors, stairwells, or personal offices as tires track in dirt and the fabric of the structures inevitably gets damaged (scratched or punctured walls, oil and grease on floors and carpets etc.). Outside bicycle racks are provided. Unobstructed egress from University buildings is essential for safe emergency evacuations.
10. Inappropriate behavior such as swearing, physical or verbal abuse will not be tolerated and may result in loss of building access privileges and/or immediate removal from facility.
11. All programming ends 30-60 minutes prior to the building closing.  All equipment must be returned at this time. 
12. Change rooms will be inspected by a Client Services Representative upon building closure.

Failure to follow these guidelines may result in removal from facility and/or loss of access privileges.

Daily Access Passes can be purchased @ Client Services and include Drop-in Recreation Activities, as well as access to the Fitness Centre & NRG classes for the day.  If you’re purchasing a Daily Pass more than 4 times a month.....save yourself money by purchasing a Monthly Base Membership.  Visit Membership page for details.  

The Athletics Base Membership is a prerequisite to registering for Group Personal Training & Skill Development Activities as well as Intramurals and Clubs. The Athletics Base Membership is not a pre-requisite for Personal Training Sessions, Nutrition Services, Certification Courses, the Aquamovability Program, or Kids Programming/Camps.

*Child & Youth Memberships can only be purchased if their parent/guardian has also purchased a Membership and accompanies them at all times in the building.  Individuals between the ages of 11 & 15 planning to also purchase the Youth NRG Pass must complete a mandatory orientation session that includes both the parent/guardian and the youth (this must be scheduled prior to accessing the Fitness Centre by contacting Lynne Skilton-Hayes @ 519-824-4120, Ext. 52670).

There is NO Access to Athletic facilities & programs without a membership, Day Pass, Ticket or Rental Permit.

For more information or to book a free trial, please visit the Fitness Centre desk.

You cannot opt out of Athletics and Recreation fees. These fees support services that the Government of Ontario has deemed essential for the health and safety of the campus and those services that provide academic support to students.

All registered full and part-time undergraduate students and full-time graduate students have paid their Athletics Base Membership within their academic registration fees. The Base Membership includes access to the facilities for Drop-in Recreation & gets you in to all regular season varsity games. Get access to the Fitness Centre & NRG Classes by purchasing the NRG Pass (additional fee applicable). Visit Membership page for details. 

All gym bags and knapsacks must be stored prior to any activity. Locker Rentals are available to purchase at Client Services (not available online) and include a security lock and towel service.  Towel Memberships are also available for purchase. View details & fees @ gryphons.ca/Membership Services

Daily lockers are available free of charge.  Bring your own lock or rent one from Client Services.  PLEASE REMOVE ALL CONTENTS FROM DAY LOCKERS AT THE END OF YOUR ACTIVITY. Daily locker contents will be removed at the end of each day. Failure to do so results in a $10 fee. Please note that you are responsible for the security of your personal items. Leave valuables at home or lock them up! The University of Guelph and The Department of Athletics are not responsible for lost or stolen items.

Each semester Lockers must be renewed or cleaned out. Items that are not removed by the deadline will be stored for one month; a $10 fee will be applied to retrieve your items from Client Services.

Please note that towels CANNOT be kept out overnight.  Towels must be returned prior to closing time of the building. 

Please note that hours are subject to change.
Building hours and facility availability will be altered due to special events and holidays. These events include, but are not limited to: Convocation, Conference Bookings, Varsity Games, Gryphon Camps, Campus Days, College Royal, the Athletic Banquet, Winter Break and Holidays. The NRG Class Schedule is reduced during holidays/Winter Break/In-between semesters, view the NRG Calendar @ gryphons.ca.
Please refer to Hours of Operation for detailed information on all hours.

1. Drop-in classes (pay as you go) are available for classes that sit within the NRG Schedule. Purchase your Daily Access Pass at Client Services prior to attending the class and keep your receipt to show proof of purchase to the instructor.

2. Drop-in Recreation is included in your Base Membership.  Drop-in Recreation activities include: Badminton, Baseball, Basketball, Beach Volleyball, Heavy Bag, Disc Golf, Hockey (Sept-Apr), Hot Tub, Skating, Steam Room, Soccer, Squash, Rec/Lane Swimming, Table Tennis, Ultimate Frisbee & Volleyball.  View the Drop-in Recreation Calendar here.

3. Registration is required for the whole semester for all Group Personal Training Activities and Skill Development Activities (such as Aquatics, Aquatic/Safety Certifications, Fitness/Yoga Certifications, Dance, Martial Arts, Sports, Excursions). We often open drop-in classes about one month after the semester start dates if space permits for Dance classes.

In CONNECT, the Wish list function allows you to 'bookmark' certain activities specifically of interest to you prior to when registration is open.
*Please ensure you are Signed in to CONNECT to use this tool for quick and easy access & do not mistake this function for Wait list or registration. You must Sign-in once registration is open to complete your transaction.

EACH PARTICIPANT MUST HAVE PAID THE ATHLETIC'S FEE by being either a full-time student, or part-time undergraduate student, or purchasing an Athletics Base Membership or an Intramural Membership Card for the current semester (Intramural Membership Cards are only available to the following people: students, faculty and staff of the University, out- of-course students, or spouses of the above, or adult (over 18) children of any of the above.

Bad Weather Ahead?  Be prepared and sign up for U of G Alert to receive alerts by email, phone or text message from our Emergency Notification System.

Click here to find info on University of Guelph Closures https://news.uoguelph.ca/2018/11/bad-weather-ahead-know-where-to-get-info-on-university-closures/

When the University of Guelph is closed during inclement weather, the Department of Athletics will be closed and all programming will be cancelled. As with academic programming, Athletics programming cancelled due to such a closure is not re-scheduled or credited. To check if the University is closed during inclement weather, visit www.uoguelph.ca or call 519-824-4120 and listen to the general update or sign up for the U of G Alert.

EACH PARTICIPANT MUST HAVE PAID THE ATHLETIC'S FEE by being either a full-time student, or part-time undergraduate student, or purchasing a monthly base Athletics membership for the current semester.  

Email: reghelp@uoguelph.ca

To link directly to CONNECT and login into your account, go to Useful Links on the bottom of the Fitness & Recreation home page. Go directly to Connect to login.

You MUST provide 48 hours’ notice to cancel, 7 days’ notice to reschedule (rescheduling requests are NOT guaranteed). You can request a cancellation or reschedule by contacting the Intramural Office. The Intramural Office can be contacted by email at iplayim@uoguelph.ca
Please note, if you are cancelling a Sunday game, you must notify the Intramural office by Friday at noon.
Teams cannot reschedule their first games of the season but they may cancel their first games without penalty to their bond. If you cannot attend your first game and you do not cancel your first game, you will lose your ENTIRE bond and you will be REMOVED from the league.
RESCHEDULE REQUEST PROCEDURE:
The following steps need to be completed at least 7 DAYS prior to the scheduled game:

1. Follow the steps indicated on IMLeagues to reschedule a game.  
2. Once both teams have agreed to the reschedule request, the league office will either approve or deny the request.
3. RESCHEDULE REQUESTS ARE NOT GUARANTEED.
4. First games of the season CANNOT be rescheduled.

CANCELLATION PROCEDURE:
The following steps need to be completed at least 48 HOURS prior to the scheduled game:
1. The team with the cancellation request MUST e-mail iplayim@uoguelph.ca with the request.
2. The IM will confirm the cancellation with BOTH teams.
3. SUNDAY games must be cancelled by FRIDAY at 2:00 pm.

Rec Hockey runs as a shinny game, with no referee or time clock. Players will self-organize and play based on numbers. Proper equipment (including helmet with full face mask) is required.

Rec Skating is open for skaters of all ability levels.  Use of proper Learn to Skate Aids/Stabilizers/Walkers are permitted. Please note that strollers, chairs, etc. are not permitted.

Users must first sync their Central Login Password by using the password change tool, and can then use the JoinNow tool to configure the wireless network for their devices. Visit Computing & Communication Services for more details, https://www.uoguelph.ca/ccs/securewireless

Note: Children 7 years of age or older are required to use the change room designated for their gender. If this is not suitable, please take advantage of our Gender Neutral/Universal Change rooms.  

Universal Change Rooms are available for anyone looking for a non-gender specific space.

We want you to be our eyes & ears and share your feedback so we can improve your experience with us.Email us @ feedbackgryphons@uoguelph.ca

Click here for Membership fee details

We have several recreation swims each day for users. Visit the Recreation page for details.

The hot tub is open during recreation swims only.
Note: Hot Tub will be closed every Wednesday afternoon until Thursday mid-morning for cleaning.
Hot tub will also close during competitive swim meets for safety purposes.

* Children 5 years of age and under must be directly supervised (within arm’s reach), regardless of swimming ability, by a guardian 16 years of age or older. Maximum of 2 children per guardian.
* Children 6-9 years of age, who cannot swim 2 uninterrupted widths of the Red Pool, must be supervised by a guardian 16 years of age or older. Guardian must be present at the time of the swim test. Maximum of 4 children per guardian.
* The ratio of guardians to swimmers 6-9 years of age, who cannot complete the facility swim test, may be increased to a maximum of 8 bathers to one guardian if approved personal flotation devices are worn by all non-swimmers in their care.
* Those with serious medical conditions should be accompanied by an individual knowledgeable of their condition and responsible for their direct supervision.

* All recreation swim participants must enter the facility through the turnstiles at the front of the Athletics Centre.
* Children 7 years of age or older are required to use the change room designated for their gender. Universal/Non-Gender change rooms available for families and individuals looking for a non-gender specific space.
* Please refrain from entering the pools and remain in the change room area until a lifeguard is on duty.
* Street shoes are not permitted on the deck
* Children 15 years of age and under are not permitted in the Steam Room or Hot Tub unless accompanied by an adult.

There are TWO steps when registering an Intramural Team.

FIRST – Team captains must pay for the Intramural team on uoguelph.ca/connect or in person at Client Services in the Athletics Centre. Team captains pay the bond for the team ($250 for Ice Hockey and $75 for all other sports). The bond is returned in full if no fines are applied to the account. A team can be fined if they default a game, forget to submit their roster on time, player misconduct, or lost or damaged jersey/equipment.

SECOND – Team captains must register their team roster at IM Leagues (opens in new tab). View FAQ “How do I create a roster and apply players to my roster?” for instructions.

There are TWO steps when registering as an Individual/Free Agent.
FIRST – You must pay to register on connect (uoguelph.ca/connect) or in person at Client Services in the Athletics Centre. The fee to play as a free agent is $20 for Ice Hockey and $10 for all other sports.
SECOND – You must log on to IM Leagues (imleagues.com/Guelph) and create an account. The Intramural Office can then add you to the X’s/Free Agent team you signed up for in Connect. All free agent teams are made up of individual players and the teams have an X in front of the team name (e.g. X-Lightning).

For the protection of all guests, the use of photographic equipment such as cameras and video equipment is prohibited in change rooms, washrooms, and program areas. This includes cell phones and iPods with photographic capabilities.

A limited number of hours are available for pool and ice rentals.
Contact the Facilities Office: athfacility.booking@uoguelph.ca or 519-824-4120 ext. 53790.

Once your captains has created a team on IM leagues, you can sign in and join the team. Our online video slideshow explains how to create your IM Leagues account and how you join a roster on IM Leagues.
To join a Roster on IM Leagues:

• You must go to imleagues.com/Guelph
• Once on IM Leagues click “Create Account”
• Once logged in click on “University of Guelph” at the top left corner
• On the homepage, select your sport from the list (e.g. click on “Dodgeball Competitive League”)
• When you get to the league page you will click “Register/Signup” and then click “Join a Team”
• You will have to sign your waiver and request to be added to the team
• If your captain has chosen to make the team “CLOSED” they will have to verify your name prior to you being added to the team roster

First Game Default - Ice Hockey ($250.00), Other Sports ($75.00) *and removal from league
Regular Season/Playoff Game Default - Ice Hockey ($125.00), Other Sports ($37.50)

These are some other fines that may occur:

• Failure to submit roster on time to IM leagues ($15.00)
• Misconduct and/or Fighting ($50.00)
• Lost and/or Damaged Equipment and/or Jersey ($50.00)

Unfortunately this happens from time to time. It is best to contact the Intramural Office as soon as you notice an error. The Intramural Office can be contacted by email at iplayim@uoguelph.ca or by phone at 519-824-4120 ex. 56137. The Intramural Office will look into the error and make amendments online when necessary.

When you register or join a team on IM Leagues, you will have accepted the waiver.

Every division in our competitive brackets have playoffs.

Teams - Every team in the league makes playoffs REGARDLESS of standing in the regular season.

Individual Players - Players must participate in at least ONE THIRD (2 OF 6) of their team's regular season games to be eligible to compete in the playoffs (special eligibility rules apply for Ice Hockey leagues).

Varsity players may NOT take part in Intramural competition in the sport they play intercollegiate, players who quit or have left the intercollegiate team are not allowed in their respective sports until the FOLLOWING ACADEMIC YEAR after they have quit or their eligibility expires.

3-Pitch / Lobball - 12
Basketball - 8
Dodgeball - 10
Badminton - 1 or 2
Flag Football/Snow Flag Football - 10
Hockey - 10
Floor Hockey - 8
Indoor Soccer - 8
Outdoor Soccer - 14
Ultimate Frisbee - 10
Volleyball - 8
Beach Volleyball - 2 or 4
Innertube Waterpolo - 4

To remain consistent and to be fair to all participants, other forms of photo ID are NOT accepted. It is the only way we can truly know that you are a valid University of Guelph or Department of Athletics member paying membership fees. Requiring valid IDs is consistent to gain access to the Athletics Centre, Library and Guelph Transit. We are trying to stay CONSISTENT by enforcing the same procedures in all areas.

Yes! A valid University of Guelph ID or Department of Athletics Membership card is required during all Intramural sports activities. Your class schedule, driver's license, or birth certificate will NOT suffice.

Come to the IM Office and we will sort out the reason why you are not appearing on the scorecard. If you are eligible to play for the team, you will be given an OK TO PLAY slip.

You can purchase a grace pass - $5.00 FOR YOUR FIRST TIME, $10.00 FOR YOUR SECOND TIME. After your second time, you will NOT be allowed to play. Grace passes are not valid during playoffs. Grace passes can be purchased at Client Services. Players then bring the receipt to the Intramural Office to receive their wristband. The money we collect from the grace passes is donated to CHARITY at the end of each semester!

Team schedules will be posted on the IMLeagues website. These schedules will be posted shortly after late registration closes in the Fall and Winter semester. These schedules will tell you where your games will be played, who you will be playing, and the time of your game.

• Find your league schedule by going to the University of Guelph homepage (Go to the Homepage by clicking “University of Guelph” in the top left hand corner of the screen)
• Click on your league from the list (e.g. (M) Competitive A Basketball).
• Once on the League page you will be able to view upcoming games, schedules, and statistics

The Protests and Appeals (P&A) committee deals with suspensions, ineligible players and any other misconducts or incidents that occur during intramural games. Meetings are held EVERY TUESDAY AT 6:30pm IN THE IM OFFICE. You MUST attend a P&A before you are allowed to play again.

Yes, you can play on more than one intramural team if your teams are playing in a variety of sports. You can play on more than one team in the same sport, however, only on one co-ed team and one male or female team. You cannot play for 2 co-ed, 2 male, or 2 female teams of different divisions (A,B,C). Ice hockey is the exception. You can only play on ONE Ice Hockey Team, regardless of division or gender.

3-Pitch - 8 Players (4 Males and 4 Females)
Lobball - 7
Dodgeball - 6 Players (3 Males and 3 Females)
Badminton - 1 (Singles) or 2 (1 Male/Female for Mixed Doubles)
Flag Football/Snow Flag Football - 5 (Minimum 2 of each gender)
Hockey - 6 (for coed 3 Males and 3 Females).
Floor Hockey - 4 (for coed 2 Males and 2 Females)/ 3 (for Men’s League)
Indoor Soccer - 4 (for coed 2 Males and 2 Females)
Outdoor Soccer - 7 (Equal M/F ration on field – does not include the goalie)
Ultimate Frisbee - 5 (Equal M/F ratio at all times, odd player of either sex)
Volleyball - 4 (for coed 2 Males and 2 Females)
Beach Volleyball 2s – 2
Beach Volleyball 4s – 4 (at least 2 Males and 2 Females)
Innertube Waterpolo - 4 (2 Males and 2 Females)

Once your team is paid in Connect, each player will need to create an account in IM Leagues. If players already have an account from a previous year they need to login and join the team. Our online video slideshow explains how to create your roster on IM Leagues and how your teammates can join your roster on IM Leagues.
To create a new Roster on IM Leagues:

• You must go to imleagues.com/Guelph
• Once on IM Leagues click “Create Account”
• Once logged in click on “University of Guelph” at the top left corner
• On the homepage, select your sport from the list (e.g. click on “Dodgeball Competitive League”)
• Then select the Register/Signup button and click “Create a Team”
• You will have to watch the captain’s video, pass the captain’s quiz, and sign the waiver before you are able to sign up for your team

There are TWO steps when registering an Intramural Team.
FIRST – Team captains must pay for the Intramural team on uoguelph.ca/connect or in person at Client Services in the Athletics Centre. Team captains pay the bond for the team ($250 for Ice Hockey and $75 for all other sports). The bond is returned in full if no fines are applied to the account. A team can be fined if they default a game, forget to submit their roster on time, player misconduct, or lost or damaged jersey/equipment.
second – team captains must register their team roster at im leagues (imleagues.com/guelph). view FAQ “how do I create a roster and apply players to my roster?” for instructions.

When you register or join a team on IM Leagues, you will have accepted the waiver.

Every division in our competitive brackets have playoffs.
Teams - Every team in the league makes playoffs REGARDLESS of standing in the regular season.
Individual Players - Players must participate in at least ONE THIRD (2 OF 6) of their team's regular season games to be eligible to compete in the playoffs (special eligibility rules apply for Ice Hockey leagues).

Varsity players may NOT take part in Intramural competition in the sport they play intercollegiate, players who quit or have left the intercollegiate team are not allowed in their respective sports until the FOLLOWING ACADEMIC YEAR after they have quit or their eligibility expires.

Please ensure your child wears warm clothing and approved skates and a skate or multi-purpose helmet are mandatory. Skates should fit well & be properly tied. Clothing should allow for movement and also provide some protection from falls.

1:9 ratio for the highest skill level. As the skill level decreases, the ratio gets smaller.

Participants within the ages of 8-15 years should be comfortable in deep water and able to complete the Lifesaving Society’s Swim to Survive Standard (roll into deep water, tread water for one minute and swim at least 50m.).

Participants should be at about a Swim Kids level 4 or higher as they will be expected to tread water and swim throughout the duration of the class, taking breaks periodically.

As a parent/caregiver of a Starfish, Duck participant, you will be expected to join your child in the pool. Parents do not join the class for all other swim lessons.

Fees vary depending on the length of the class, number of classes, and instructor/child ratios.

Goggles and swim caps are available for purchase at Client Services.

Pool equipment located on the deck is available for use by swimmers (i.e.- flutter boards, pull buoys, lifejackets, noodles, mats, etc.).

Specialty equipment is only available for use during specific programs or rentals (i.e. – Inner Tubes, Water polo Balls, etc.).

Conducting or soliciting for any form of business within the facility (i.e. private lessons, personal training, and sales) is strictly prohibited.

Centre lanes are for faster, continuous swimming.
*Please circle swim unless agreed upon with lane-mates to swim side by side. Slower, lap swimming on each side of fast lanes. Outer lanes for slow/beginner swimmers, and water workouts.

Gold Pool – 25 metre lap pool
Red Pool - 25 yard Recreation pool with diving board
Hot Tub – Located on Gold Pool deck.

How to Create an Account Tutorial, click here
How to Register for Activities Tutorial, click here

Valuable items such as wallets, iPod, keys, etc. are taken to Campus Police.  Student Cards are returned to the Registrar.  All other items such as clothing, books, etc. are placed in the Lost & Found Bin.  Items not claimed are donated to charity.

Courts must be booked in person at Client Services.

• Court times can be reserved 7 days in advance of the current day. Individuals may book a maximum of 3 slots for the week on Tuesdays.
• Individuals may only book 1 court per day.
• If you are more than 10 minutes late for a reserved court, you will forfeit your reservation.
• Squash safety glasses are strongly recommended and are available at no charge from Client Services.
• Clean athletic footwear is required.

$10 fee will be applied for anyone requiring a new membership card.

Please ensure you print your confirmation/receipt once you’ve completed your online registration and keep for your records and income tax purposes.  Read all Activity and Membership confirmations!  Confirmations contain important information regarding Activity dates, proper attire, required equipment, and date cancellations due to holidays or special events.  

It is strongly recommended to register for all activities you are interested in, even those that are full. Your name will be added to a waiting list and if a space becomes available you will be contacted by email to confirm your registration.  Waiting lists are carefully monitored and activities are often added if there is sufficient demand.

Space permitting, you can transfer into another activity.  Transfers can be requested at Client Services. *Transfers are now available online up to 7 days prior to start date.

Discounts, refunds, or make up classes will not be issued for missed classes. If a Fitness/Wellness or Skill Development Activity class is cancelled due to an unforeseen circumstance such as instructor illness, the class will be re-scheduled if possible. If this is not possible, participants will be credited for the cancelled class.
We reserve the right to cancel any activity that does not have sufficient registration. In this case, participants will receive a full refund and notification prior to the start of the activity. It is your responsibility to ensure that your contact information (phone, email, mailing address) is current.

Fees include 13% tax.  Taxes are not applicable to Kids programming.