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Frequently Asked Questions

Not sure how to access Facilities & Programs? Let us explain in more detail...

View updated COVID-19 Protocols

Students: If you are a University of Guelph student (full or part-time undergraduate student or full-time graduate student) that is enrolled in the current semester, your 'Recreation Membership' fee was already paid within your academic registration fees.  Your Recreation Membership includes limited access to the building for a variety of Drop-in Rec, Virtual Fitness Classes & the option to register & pay applicable fees for registered "Learn to" Programs/Skill Development & Group Personal Training Activities as well as Intramurals and Clubs.  If you want access to the Fitness Centre GymGroup Fitness Classes (NRG Schedule), you'll want to purchase the Student NRG Fitness Membership (additional fee applies, but fee is pro-rated for amount of Recreation Membership).  JOIN NOW

Not registered in academic classes this summer?  Let us explain what you need to know if you are not currently enrolled in academic classes.

Are you a student from another institution?  When purchasing your Recreation Membership, you are considered to be Community/Out of Course Student.

Daily Access Pass: Non-Members Ages 18+ can purchase a Day Pass @ Client Services (in-person only) that includes access for the day for Drop-in Rec, Fitness Centre GymGroup Fitness Classes (NRG Schedule) & Virtual Fitness Classes.  Get access to the Indoor Climbing Wall by purchasing the Climbing Wall Membership/Pass.   Please review Child & Youth Day Pass restrictions.  View Day Pass details here.

NRG Fitness Membership (18+): This is the monthly membership you want to purchase in order to access the Fitness Centre GymGroup Fitness Classes (NRG Schedule).  This NRG Fitness Membership also includes access to the building for a variety of Drop-in RecVirtual Fitness Classes & the option to register & pay applicable fees for registered "Learn to" Programs/Skill Development & Group Personal Training Activities as well as Intramurals and Clubs.  Full-time permanent Staff/Faculty/Retirees are eligible for a subsidized rate. Non-Students can choose Automatic monthly payments with the additional convenience of Automatic Renewal all within one transaction.  JOIN NOW

Recreation Membership (18+): This monthly membership includes limited access to the building for a variety of Drop-in RecVirtual Fitness Classes & the option to register & pay applicable fees for registered "Learn to" Programs/Skill Development & Group Personal Training Activities as well as Intramurals and Clubs.  If you want access to the Fitness Centre GymGroup Fitness Classes (NRG Schedule), you'll want to purchase the NRG Fitness Membership instead.  Full-time permanent Staff/Faculty/Retirees are eligible for a subsidized rate.  Individuals can choose Automatic monthly payments.  JOIN NOW

Youth NRG Fitness Membership (Ages 13-17):  This is the monthly membership you want to purchase in order to access the Fitness Centre GymGroup Fitness Classes (NRG Schedule).  This Youth NRG Fitness Membership also includes access to the building for a variety of Drop-in Rec & Virtual Fitness Classes.  This membership is not a pre-requisite to register for Kids & Camps programming.  Youth are not required to have parent/guardian supervision, but waiver must be signed by parent/guardian (18+) at time of purchase.  Prior to the 1st Fitness Centre visit, Youth must arrange to complete the Fitness Centre Orientation with the Fitness Centre Supervisor.  Youth Memberships do not include access to Intramurals & Clubs.  JOIN NOW

Youth Recreation Membership (Ages 13-17): This monthly membership includes limited access to the building for a variety of Drop-in Rec that does not require parent/guardian supervision, but waiver must be signed by parent/guardian 18+ at time of purchase.  Also included is our Virtual Fitness Classes.  If you want access to the Fitness Centre GymGroup Fitness Classes (NRG Schedule), you'll want to purchase the Youth NRG Fitness Membership instead.  Youth Memberships do not include access to Intramurals or Clubs.  JOIN NOW

Child Recreation Membership (Ages 5-12): This monthly membership includes limited access to the building for a variety of Drop-in Rec for children that are required to be accompanied by a parent/guardian (16+), and must be within eyesight of the child at all times.  The parent/guardian is required to purchase a membership themselves if they are participating with the child, but are not required to purchase if only watching.  Waiver must be signed by parent/guardian (18+).  This membership does not include access to the Fitness Centre Gym, Group Fitness Classes, Intramurals or Clubs.  JOIN NOW

Climbing Wall:  Individuals can access the GGAC Indoor Climbing Wall by purchasing a Climbing Wall Membership/Pass or registering for a climbing program.  Click here for Climbing Wall details.   

Registered Programs:  The Recreation Membership is a pre-requisite to register for "Learn to" Programs/Skill Development & Group Personal Training Activities as well as Intramurals and Clubs (additional fees apply). There is no pre-requisite to register for Personal Training Sessions, Certification Courses, or Kids Programming/Camps.  Visit below pages to discover everything we have to offer.

 

Please assist us by adhering to the following Facility Guidelines

There is NO Access to Athletics facilities & programs without a registered program, membership, Day Pass, Ticket or Rental Permit, otherwise you will be trespassing, and the Campus Safety Office will be contacted. 

WHEN IS THE HOT TUB OPEN?

The Hot Tub is open during Length/Recreation Swims only.  Please view the Weekly Drop-in Rec Calendar for availability.  
Note: Hot Tub will be closed every Wednesday afternoon until Thursday mid-morning for cleaning.
Hot tub will also close during competitive swim meets for safety purposes.

Steam Rooms remain closed.

What COVID-19 protocols are currently in place?

Masking requirements until July 1st at the University of Guelph

Masks will continue to be required indoors in all U of G managed facilities until July 1, 2022.  This includes the Guelph Gryphons Athletics Centre, Gryphon Field House, Gryphon Centre Arena, and the Football Pavilion. 

In our facilities this means that face masks must be worn:

  • while in the Changerooms & Dressing Rooms
  • while entering and exiting the Fitness Centre
  • while in an NRG Class up until the music starts and replaced upon leaving
  • while on the bench when participating in a sport   
  • while in the Indoor Climbing Wall including on-wall & during physical exercise   
  • while participating in Rec Swims on the pool deck and while exiting the pool area
  • while in the Arena up until users step onto the ice surface and then placed back on when stepping off the ice surface
  • Masks may only be removed when physical activity starts or you arrive at your activity location and must be put back on as soon as the activity ends or when you are exiting your activity location

If you have finished 5 days of isolation and are returning to physical activity you must continue to wear a well-fitted medical mask in public for an additional 5 days after leaving isolation.  If you are working out in the gym, playing team sports or participating in recreation or classes, continue to wear a medical mask for an additional 5 days to avoid transmitting COVID-19 to others.

All members and visitors are expected to arrive on campus prepared with their own mask.  Facility points of entry may not be able to provide you with a mask.  Masks can be purchased at the campus bookstore or at Gryph’s Locker.  Bandanas, buffs, and scarves are not acceptable.

As of July 1st, the University of Guelph will pause its mask requirement, with masks no longer required indoors or outdoors at U of G facilities, including the Gryphons Athletics Centre. This decision aligns U of G's approach to masking with the public health approach used in other learning spaces (e.g., high schools and elementary schools) and work/public venues (e.g., theatres, malls). The University may reinstate its masking requirement at any time and with little notice.

With the lifting of this requirement, the need for self-monitoring becomes even more important. Remember, if you're sick, stay home! 

Am I able to withdraw and receive a refund?

Withdrawals/Refunds for registered Fitness & Recreation Activities (unless noted otherwise) can be made anytime by visiting Client Services or calling 519-824-4120 Ext. 56253. Refund amounts will be prorated for the classes that have already taken place and the $10 Withdrawal Fee will apply. Refunds placed back onto accounts will remain there for 365 days.

*Refunds for Certification courses must be requested no later than 3 business days prior to the start date by visiting Client Services or calling 519-824-4120 Ext. 56253. The $10 Withdrawal Fee will apply. No refunds after this date.

*Refunds for NRG Memberships & Personal Training Sessions can be requested at Client Services but must be done so no later than 10 days from the time of purchase to receive a full refund. After the 10-day cooling off period, requests can be made by contacting the Fitness Supervisor and will be approved on a case by case basis. You will be required to provide documentation.

We reserve the right to cancel any activity that does not have sufficient registration. In this case, participants will receive a full refund and notification prior to the start of the activity. It is your responsibility to ensure that your contact information (phone, email, mailing address) is current.

If the Department of Athletics is required to close due to changing circumstances:  Individuals will be contacted and automatically withdrawn from Fitness & Recreation Activities. Refunds will be prorated for classes that have already taken place and the credit will be placed back to the original payment method. For original payments made by cash or debit, refunds will be placed onto accounts and once the facility can safely re-open to the public, individuals will be able to contact Client Services in order to process the refund from their account.  NRG  Members will be contacted and will receive a coupon for the pro-rated value of the membership. This coupon code can be used for the following memberships: Student NRG Membership, Student NRG Plus, NRG Plus upgrade, Student Towel Membership, and Locker Rentals. Each code is only good for a one-time use, does not expire, and can be used when registering online or in person (lockers must be done in person). When registering online, simply look for the 'Enter coupon code' box during registration. It will typically be on the 'Membership Detail' page during the registration process under 'fees/discounts'.

Do I still need to wear a mask?

Masking requirements until July 1st at the University of Guelph

Masks will continue to be required indoors in all U of G managed facilities until July 1, 2022.  This includes the Guelph Gryphons Athletics Centre, Gryphon Field House, Gryphon Centre Arena, and the Football Pavilion. 

In our facilities this means that face masks must be worn:

  • while in the Changerooms & Dressing Rooms
  • while entering and exiting the Fitness Centre
  • while in an NRG Class up until the music starts and replaced upon leaving
  • while on the bench when participating in a sport   
  • while in the Indoor Climbing Wall including on-wall & during physical exercise   
  • while participating in Rec Swims on the pool deck and while exiting the pool area
  • while in the Arena up until users step onto the ice surface and then placed back on when stepping off the ice surface
  • Masks may only be removed when physical activity starts or you arrive at your activity location and must be put back on as soon as the activity ends or when you are exiting your activity location

If you have finished 5 days of isolation and are returning to physical activity you must continue to wear a well-fitted medical mask in public for an additional 5 days after leaving isolation.  If you are working out in the gym, playing team sports or participating in recreation or classes, continue to wear a medical mask for an additional 5 days to avoid transmitting COVID-19 to others.

All members and visitors are expected to arrive on campus prepared with their own mask.  Facility points of entry may not be able to provide you with a mask.  Masks can be purchased at the campus bookstore or at Gryph’s Locker.  Bandanas, buffs, and scarves are not acceptable.

As of July 1st, the University of Guelph will pause its mask requirement, with masks no longer required indoors or outdoors at U of G facilities, including the Gryphons Athletics Centre. This decision aligns U of G's approach to masking with the public health approach used in other learning spaces (e.g., high schools and elementary schools) and work/public venues (e.g., theatres, malls). The University may reinstate its masking requirement at any time and with little notice.

With the lifting of this requirement, the need for self-monitoring becomes even more important. Remember, if you're sick, stay home!

Rec Swim Information

For a Visual Explanation of Pool Admission Standards Click here

* All rec swim participants must enter the facility through the front doors of the Athletics Centre.
* Children 7 years of age or older are required to use the change room designated for their gender. Universal/Non-Gender change rooms available for families and individuals looking for a non-gender specific space.
* Please refrain from entering the pools and remain in the change room area until a lifeguard is on duty.
* Street shoes are not permitted on the deck
* Children 15 years of age and under are not permitted in the Hot Tub unless accompanied by an adult.

UofG Students not enrolled in Summer Academic classes

Not enrolled in academic classes this Summer, but still want to workout?  You will need to purchase the Non-Student NRG Fitness Membership starting May 1st.   JOIN NOW

Reason being, when University of Guelph students are enrolled in academic classes in the current semester, their 'Recreation Membership' fee is paid for within their academic registration fees.  Therefore the Student NRG Membership fee is pro-rated to reflect that.     

When is the pool open?

We have several Drop-in Rec swims each day for users. Visit the Drop-in Rec page for details.

Where do I find Drop-in Rec

To view Drop-in Rec, go to gryphons.ca, then click Fitness & Recreation. On the Fitness & Recreation home page, you will see "Drop-in Rec Happening Today" red banner (see image below). You can narrow your search by using the Calendar Filter - can choose a date, can choose type by selecting from the drop down menu: e.g. Swimming, then click 'Filter' button. Drop-in Rec is posted for the current week only (updated every Tuesday afternoon).

You can also view a monthly calendar by going to Sports & Clubs, then click on the Drop-in Rec Calendar heading https://fitandrec.gryphons.ca/sports-clubs/drop-in-rec
The calendar can be filtered by type of Drop-in Rec, by morning, afternoon, evening, or ALL day (by default it will filter to include ALL types of rec and to the current week and time of day). Specific Sport Rec details listed below calendar. View Daily Access Pass details on the Membership page.

Drop in rec screen shot image

How do I book a Squash Court?

Squash Courts must be booked in advance.

  • Bookings can only be made for yourself.  Booking for others is NOT Permitted.
  • Bookings available to reserve 7 days in advance, on the hour.
  • Individuals may book a maximum of 3 slots for the week.
  • Individuals may only book 1 court per day.
  • Time slots will be available to reserve up until 1 hour before the desired start time.
  • Clients should cancel reservations on their own and can do so without penalty up to 1 hour before the booked time.
  • Reservations can be managed through the app, your email confirmation or by calling Client Services (519 824 4120 Ext. 56253).
  • Non-members will be denied access to reserved time slots.
  • All Clients must check in when they arrive prior to any booking.
  • Clients who register for a time and continuously do not show will have their memberships temporarily suspended.  

Reserve your Squash Court here

Is there a Lost and Found?

Valuable items such as wallets, iPod, keys, etc. are taken to Campus Police.  Student Cards are returned to the Registrar.  All other items such as clothing, books, etc. are placed in the Lost & Found Bin.  Items not claimed are donated to charity.

Do I need to purchase a locker?

All gym bags and knapsacks must be stored prior to any activity. Locker Rentals are available to purchase at Client Services (not available online) and include a security lock and towel service.  Towel Memberships are also available for purchase. View details & fees @ gryphons.ca/Membership Services

Daily lockers are available free of charge.  Bring your own lock or rent one from Client Services.  PLEASE REMOVE ALL CONTENTS FROM DAY LOCKERS AT THE END OF YOUR ACTIVITY. Daily locker contents will be removed at the end of each day. Failure to do so results in a $10 fee. Please note that you are responsible for the security of your personal items. Leave valuables at home or lock them up! The University of Guelph and The Department of Athletics are not responsible for lost or stolen items.

Each semester Lockers must be renewed or cleaned out. Items that are not removed by the deadline will be stored for one month; a $10 fee will be applied to retrieve your items from Client Services.

Please note that towels CANNOT be kept out overnight.  Towels must be returned prior to closing time of the building. 

How can I use the Hydro Massage Lounger?

Purchase your Punch Pass online or at Client Services to access the Hydro Massage Lounger located in the GGAC Fitness Centre.

  • Punch pass includes 10 massages, each 10 minutes in length
  • Punch pass expires 4 months from date of purchase
  • Redeem or book a massage by visiting the Fitness Centre Desk or calling 519-824-4120 X52105
  • Bookings can be made up to 7 days in advance
  • Swipe your Student/Membership Card at the Fitness Centre desk to receive a 'one-time' code to access your 10 minute massage, code expires at the end of your massage
  • Each time you swipe, 1 massage will be deducted from your Punch Pass
  • A unique code is required for each massage on your Punch Pass
  • The Hydro Massage is a waterbed, so please do not wear shoes, zippers, or buttons on the bed and remove keys/sharp objects from pockets
  • Visit Fitness Centre page for more details and to purchase your Punch Pass

Do I need to Pre-book my time slot?

Pre-Booking is required for Climbing Wall & Rec Squash Courts. 

As of Feb 22, 2022, Pre-booking is NO LONGER required for NRG Classes or Rec Swims.  

 

Enforced Booking Policies

  • Bookings can only be made for yourself.  Booking for others is NOT Permitted.
  • Bookings available to reserve 7 days in advance, on the hour.
  • Time slots will be available to reserve up until 1 hour before the desired start time.
  • Clients should cancel reservations on their own and can do so without penalty up to 1 hour before the booked time.
  • Reservations can be managed through the app, your email confirmation or by calling Client Services (519 824 4120 Ext. 56253).
  • Non-members will be denied access to reserved time slots.
  • All Clients must check in when they arrive prior to any booking.
  • Clients who register for a time and continuously do not show will have their memberships temporarily suspended. 

book now

Are there Family Change Rooms available?

Note: Children 7 years of age or older are required to use the change room designated for their gender. If this is not suitable, please take advantage of our Gender Neutral/Universal Change rooms.  

Are Gender Neutral/Universal change rooms available?

Universal Change Rooms are available for anyone looking for a non-gender specific space.

What are the latest updates about Closures/Re-opening?

Visit About Us/COVID-19 for the latest updates about Closures/Re-opening.

When do Reduced Hours/Schedules apply?

Please note that hours are subject to change.
Building hours and facility availability will be altered due to special events and holidays. These events include, but are not limited to: Convocation, Conference Bookings, Varsity Games, Gryphon Camps, Campus Days, College Royal, the Athletic Banquet, Winter Break and Holidays. The NRG Class Schedule is reduced during holidays/Winter Break/In-between semesters, view the NRG Calendar @ gryphons.ca.
Please refer to Hours of Operation for detailed information on all hours.

Can I still access the Fitness Centre if I live off-campus?

Yes! Any UofG student that has purchased the NRG Pass can access our Fitness Centre. We are also open for community/staff/faculty individuals that have purchased the NRG Pass.

DOES THE GUARDIAN IN THE WATER FOR PARENTED LESSON NEED TO KNOW HOW TO SWIM? 

The guardian must be 16 years of age or older and be comfortable in shallow water. Guardian must be in proper swim attire and prepared to actively assist with holding/supporting their child in the water during the lesson. 

WILL THE POOL VIEWING AREA BE OPEN?

There will be limited viewing seats available for guardians based on Swim Admission Standards.  View Swim Admission Standards Diagram here. Seating will also be available for support persons of registered swimmers. Seating will be clearly marked.

How do I use the "Wish List" function in CONNECT?

In CONNECT, the Wish list function allows you to 'bookmark' certain activities specifically of interest to you prior to when registration is open.
*Please ensure you are Signed in to CONNECT to use this tool for quick and easy access & do not mistake this function as a registration. You must Sign-in once registration is open to complete your transaction.

Is tax added to listed fees?

Listed fees do not include tax, HST is applied at checkout.  Taxes are not applicable to Kids Programming.

Can varsity players be on my team?

Varsity Athletes in a return to train scenario are still considered varsity athletes and continue to be ineligible for intramural sports of the same sport they play.

Varsity players may NOT take part in Intramural competition in the sport they play intercollegiate, players who quit or have left the intercollegiate team are not allowed in their respective sports until the FOLLOWING ACADEMIC YEAR after they have quit or their eligibility expires.

What is the size of the pools?

Gold Pool – 25 metre lap pool
Red Pool - 25 yard Recreation pool with diving board
Hot Tub – Located on Gold Pool deck.

WILL EQUIPMENT BE AVAILABLE DURING REC SWIMS?

Yes.  Lifejackets will be available, along with a limited amount of flutter boards. All used equipment will be disinfected and dried prior to being re-stocked for customer use.

WATER SAFETY MEASURES ARE BEING TAKEN AT THE POOL? 

There will be scheduled time periods in between all pool programs. During this time, all high touch-point surfaces will be disinfected and clean swim equipment will be re-stocked.  
Traffic flow arrows will direct swimmers how to enter and exit the pool area.  
Signs will be posted to indicate where personal swim items can be left.  
Limited seating for spectators will be clearly marked.  
Additionally, the diving board in Red Pool and diving blocks in Gold Pool will not be available for public use.  

ARE POOLS SAFE TO USE DURING THE PANDEMIC? 

Yes. There is no evidence that the virus that causes COVID-19 can be spread to people through the water in pools, hot tubs, or water playgrounds. Additionally, proper operation of these aquatic venues and disinfection of the water (with chlorine or bromine) should inactivate the virus.  

Does my child need a guardian during Recreational Swims?

For a Visual Explanation of Pool Admission Standards Click here

* Children 5 years of age and under must be directly supervised (within arm’s reach), regardless of swimming ability, by a guardian 16 years of age or older. Maximum of 2 children per guardian.
* Children 6-9 years of age, who cannot swim 2 uninterrupted widths of the Red Pool, must be supervised by a guardian 16 years of age or older. Guardian must be present at the time of the swim test. Maximum of 4 children per guardian.
* The ratio of guardians to swimmers 6-9 years of age, who cannot complete the facility swim test, may be increased to a maximum of 8 bathers to one guardian if approved personal flotation devices are worn by all non-swimmers in their care.
* Those with serious medical conditions should be accompanied by an individual knowledgeable of their condition and responsible for their direct supervision.

Can I purchase goggles or swim caps?

Goggles and swim caps are available for purchase at Gryph's Locker.

Why do I need a valid university of guelph student card or athletics membership card every game?

To remain consistent and to be fair to all participants, other forms of photo ID are NOT accepted. It is the only way we can truly know that you are a valid University of Guelph or Department of Athletics member paying membership fees. Requiring valid IDs is consistent to gain access to the Athletics Centre, Library and Guelph Transit. We are trying to stay CONSISTENT by enforcing the same procedures in all areas.

How many players does our team need to avoid a default?

3-Pitch - 8 Players (4 Males and 4 Females) – temporarily suspended.
Lobball – 7 – temporarily suspended.
Dodgeball - 6 Players (3 Males and 3 Females) – 6v6 format open format.
Badminton - 1 (Singles) or 2 (1 Male/Female for Mixed Doubles) – 2v2 open format.
Pickleball - 1 (Singles) or 2 (1 Male/Female for Mixed Doubles) – 2v2 open format.
Flag Football/Snow Flag Football - 5 (Minimum 2 of each gender) – temporarily suspended.
Hockey - 6 (for coed 3 Males and 3 Females). – temporarily suspended.
Floor Hockey - 4 (for coed 2 Males and 2 Females)/ 3 (for Men’s League) – temporarily suspended.
Indoor Soccer - 4 (for coed 2 Males and 2 Females) – temporarily suspended.
Outdoor Soccer - 7 (Equal M/F ration on field – does not include the goalie)
Ultimate Frisbee - 5 (Equal M/F ratio at all times, odd player of either sex) – temporarily suspended.
Volleyball - 4 (for coed 2 Males and 2 Females) – 4v4 format open format .
Beach Volleyball 2s – 2 – temporarily suspended.
Beach Volleyball 4s – 4 (at least 2 Males and 2 Females) – temporarily suspended.
Innertube Waterpolo - 4 (2 Males and 2 Females) – temporarily suspended.

What happens if I forget my student card?

Unfortunately, due to COVID-19, Grace Passes and ‘Ok to Play’ Passes will not be issued. University of Guelph ID and any government issued photo ID will be accepted to sign into your games. Although no eligibility will be collected due to the suspension of competitive leagues, players are still required to sign into games to verify identities from a contact tracing perspective. Player’s will not be permitted to play an Intramural game if their name is not printed on the scorecard.

How and when can I cancel or reschedule a game?

You MUST provide 48 hours’ notice to cancel. You can request a cancellation by contacting the Intramural Office by email at iplayim@uoguelph.ca. Due to COVID-19 we will temporarily not be accepting any rescheduling requests.
Please note, if you are cancelling a Sunday game, you must notify the Intramural office by Friday at noon.
Teams may cancel their first games without penalty to their bond. If you cannot attend your first game and you do not cancel your first game, you will lose your ENTIRE bond and you will be REMOVED from the league.

CANCELLATION PROCEDURE:
The following steps need to be completed at least 48 HOURS prior to the scheduled game:
1. The team with the cancellation request MUST e-mail iplayim@uoguelph.ca with the request.
2. IM staff will confirm the cancellation with BOTH teams.
3. SUNDAY games must be cancelled by FRIDAY at 2:00 pm.

As a student, can I opt out of my fees associated with the Department of Athletics?

You cannot opt out of Athletics and Recreation fees. These fees support services that the Government of Ontario has deemed essential for the health and safety of the campus and those services that provide academic support to students.

All registered full and part-time undergraduate students and full-time graduate students have paid their Athletics Base Membership within their academic registration fees. The Base Membership includes access to the facilities for Drop-in Recreation & gets you in to all regular season varsity games. Get access to the Fitness Centre & NRG Classes by purchasing the NRG Pass (additional fee applicable). Visit Membership page for details

Do I need to be a student to play Intramurals?

EACH PARTICIPANT MUST HAVE PAID THE ATHLETIC'S FEE by being either a full-time student, or part-time undergraduate student, or purchasing an Athletics Base Membership or an Intramural Membership Card for the current semester (Intramural Membership Cards are only available to the following people: students, faculty and staff of the University, out- of-course students, or spouses of the above, or adult (over 18) children of any of the above.

What happens in the event the University closes due to inclement weather?

Bad Weather Ahead?  Be prepared and sign up for U of G Alert to receive alerts by email, phone or text message from our Emergency Notification System.

Click here to find info on University of Guelph Closures https://news.uoguelph.ca/2018/11/bad-weather-ahead-know-where-to-get-info-on-university-closures/

When the University of Guelph is closed during inclement weather, the Department of Athletics will be closed and all programming will be cancelled. As with academic programming, Athletics programming cancelled due to such a closure is not re-scheduled or credited. To check if the University is closed during inclement weather, visit www.uoguelph.ca or call 519-824-4120 and listen to the general update or sign up for the U of G Alert.

Do I need to be a student to play Intramurals?

EACH PARTICIPANT MUST HAVE PAID THE ATHLETIC'S FEE by being either a full-time student, or part-time undergraduate student, or purchasing a monthly base Athletics membership for the current semester.  

Email Us a Question

How do I link directly to CONNECT

To link directly to CONNECT and login into your account, go to Useful Links on the bottom of the Fitness & Recreation home page. Go directly to Connect to login.

How do I get wifi?

Users must first sync their Central Login Password by using the password change tool, and can then use the JoinNow tool to configure the wireless network for their devices. Visit Computing & Communication Services for more details, https://www.uoguelph.ca/ccs/securewireless

Where do I find Membership Fees?

HOW DO I REGISTER MY TEAM TO PLAY INTRAMURALS?

There are TWO steps when registering an Intramural Team.

FIRST – Team captains must pay for the Intramural team on uoguelph.ca/connect or in person at Client Services in the Athletics Centre. Team captains pay the bond for the team ($250 for Ice Hockey and $75 for all other sports). The bond is returned in full if no fines are applied to the account. A team can be fined if they default a game, forget to submit their roster on time, player misconduct, or lost or damaged jersey/equipment.

SECOND – Team captains must register their team roster at IM Leagues (opens in new tab). View FAQ “How do I create a roster and apply players to my roster?” for instructions.

How do I register as an individual to play intramurals?

There are TWO steps when registering as an Individual/Free Agent.
FIRST – You must pay to register on connect (uoguelph.ca/connect) or in person at Client Services in the Athletics Centre. The fee to play as a free agent is $20 for Ice Hockey and $10 for all other sports.
SECOND – You must log on to IM Leagues (imleagues.com/Guelph) and create an account. The Intramural Office can then add you to the X’s/Free Agent team you signed up for in Connect. All free agent teams are made up of individual players and the teams have an X in front of the team name (e.g. X-Lightning).

Photography/Videography

For the protection of all guests, the use of photographic equipment such as cameras and video equipment is prohibited in change rooms, washrooms, and program areas. This includes cell phones and iPods with photographic capabilities.

Can I rent the Pool or Arena?

A limited number of hours are available for pool and ice rentals.
Contact the Facilities Office: athfacility.booking@uoguelph.ca or 519-824-4120 ext. 53790.

How can I add myself to a roster?

Once your captains has created a team on IM leagues, you can sign in and join the team. Our online video slideshow explains how to create your IM Leagues account and how you join a roster on IM Leagues.
To join a Roster on IM Leagues:

  • You must go to imleagues.com/Guelph
  • Once on IM Leagues click “Create Account”
  • Once logged in click on “University of Guelph” at the top left corner
  • On the homepage, select your sport from the list (e.g. click on “Dodgeball Competitive League”)
  • When you get to the league page you will click “Register/Signup” and then click “Join a Team”
  • You will have to sign your waiver and request to be added to the team
  • If your captain has chosen to make the team “CLOSED” they will have to verify your name prior to you being added to the team roster

What is the fine for defaulting or missing a game?

First Game Default - Ice Hockey ($250.00), Other Sports ($75.00) *and removal from league
Regular Season/Playoff Game Default - Ice Hockey ($125.00), Other Sports ($37.50)

These are some other fines that may occur:

  • Failure to submit roster on time to IM leagues ($15.00)
  • Misconduct and/or Fighting ($50.00)
  • Lost and/or Damaged Equipment and/or Jersey ($50.00)

What happens if our score is recorded incorrectly?

Unfortunately this happens from time to time. It is best to contact the Intramural Office as soon as you notice an error. The Intramural Office can be contacted by email at iplayim@uoguelph.ca or by phone at 519-824-4120 ex. 56137. The Intramural Office will look into the error and make amendments online when necessary.

HAVE I ACCEPTED THE WAIVER?

When you register or join a team on IM Leagues, you will have accepted the waiver.

WHO IS ELIGIBLE FOR PLAYOFFS?

Every division in our competitive brackets have playoffs.

Teams - Every team in the league makes playoffs REGARDLESS of standing in the regular season.

Individual Players - Players must participate in at least ONE THIRD (2 OF 6) of their team's regular season games to be eligible to compete in the playoffs (special eligibility rules apply for Ice Hockey leagues).

What happens if I'm not on the scorecard?

Come to the IM Office and we will sort out the reason why you are not appearing on the scorecard. If you are eligible to play for the team, you will be given an OK TO PLAY slip.

What time do I play? Where do I play? Who am I playing?

Team schedules will be posted on the IMLeagues website. These schedules will be posted shortly after late registration closes in the Fall and Winter semester. These schedules will tell you where your games will be played, who you will be playing, and the time of your game.

  • Find your league schedule by going to the University of Guelph homepage (Go to the Homepage by clicking “University of Guelph” in the top left hand corner of the screen)
  • Click on your league from the list (e.g. (M) Competitive A Basketball).
  • Once on the League page you will be able to view upcoming games, schedules, and statistics

What is protest and appeals?

The Protests and Appeals (P&A) committee deals with suspensions, ineligible players and any other misconducts or incidents that occur during intramural games. Meetings are held EVERY TUESDAY AT 6:30pm IN THE IM OFFICE. You MUST attend a P&A before you are allowed to play again.

Can I play on multiple intramural teams?

Yes, you can play on more than one intramural team if your teams are playing in a variety of sports. You can play on more than one team in the same sport, however, only on one co-ed team and one male or female team. You cannot play for 2 co-ed, 2 male, or 2 female teams of different divisions (A,B,C). Ice hockey is the exception. You can only play on ONE Ice Hockey Team, regardless of division or gender.

How do I create a roster and add players to my roster?

Once your team is paid in Connect, each player will need to create an account in IM Leagues. If players already have an account from a previous year they need to login and join the team. Our online video slideshow explains how to create your roster on IM Leagues and how your teammates can join your roster on IM Leagues.
To create a new Roster on IM Leagues:

  • You must go to imleagues.com/Guelph
  • Once on IM Leagues click “Create Account”
  • Once logged in click on “University of Guelph” at the top left corner
  • On the homepage, select your sport from the list (e.g. click on “Dodgeball Competitive League”)
  • Then select the Register/Signup button and click “Create a Team”
  • You will have to watch the captain’s video, pass the captain’s quiz, and sign the waiver before you are able to sign up for your team

How do I register my team to play intramurals?

There are TWO steps when registering an Intramural Team.
FIRST – Team captains must pay for the Intramural team on uoguelph.ca/connect or in person at Client Services in the Athletics Centre. Team captains pay the bond for the team ($250 for Ice Hockey and $75 for all other sports). The bond is returned in full if no fines are applied to the account. A team can be fined if they default a game, forget to submit their roster on time, player misconduct, or lost or damaged jersey/equipment.
second – team captains must register their team roster at im leagues (imleagues.com/guelph). view FAQ “how do I create a roster and apply players to my roster?” for instructions.

Have I accepted the waiver?

When you register or join a team on IM Leagues, you will have accepted the waiver.

Who is eligible for playoffs?

Every division in our competitive brackets have playoffs.
Teams - Every team in the league makes playoffs REGARDLESS of standing in the regular season.
Individual Players - Players must participate in at least ONE THIRD (2 OF 6) of their team's regular season games to be eligible to compete in the playoffs (special eligibility rules apply for Ice Hockey leagues).

Can varsity players be on my team?

Varsity players may NOT take part in Intramural competition in the sport they play intercollegiate, players who quit or have left the intercollegiate team are not allowed in their respective sports until the FOLLOWING ACADEMIC YEAR after they have quit or their eligibility expires.

What should my child wear for the Kids Learn to Skate course?

Please ensure your child wears warm clothing and approved skates and a skate or multi-purpose helmet are mandatory. Skates should fit well & be properly tied. Clothing should allow for movement and also provide some protection from falls.

What is the child/instructor ratio for the Kids Learn to Skate course?

1:9 ratio for the highest skill level. As the skill level decreases, the ratio gets smaller.

Are parents expected to join their children in the pool?

As a parent/caregiver of a Starfish, Duck participant, you will be expected to join your child in the pool. Parents do not join the class for all other swim lessons.

Why do the fees vary for Swim Lessons?

Fees vary depending on the length of the class, number of classes, and instructor/child ratios.

Can I conduct personal business?

Conducting or soliciting for any form of business within the facility (i.e. private lessons, personal training, and sales) is strictly prohibited.

Which lane should I swim in?

Centre lanes are for faster, continuous swimming.
*Please circle swim unless agreed upon with lane-mates to swim side by side. Slower, lap swimming on each side of fast lanes. Outer lanes for slow/beginner swimmers, and water workouts.

New to Connect & need some help?

What happens if I lose my membership card?

$10 fee will be applied for anyone requiring a new membership card.

Will I receive a confirmation/receipt?

Please ensure you print your confirmation/receipt once you’ve completed your online registration and keep for your records and income tax purposes.  Read all Activity and Membership confirmations!  Confirmations contain important information regarding Activity dates, proper attire, required equipment, and date cancellations due to holidays or special events.  

What if the class I’m interested in is full?

It is strongly recommended to register for all activities you are interested in, even those that are full. Your name will be added to a waiting list and if a space becomes available you will be contacted by email to confirm your registration.  Waiting lists are carefully monitored and activities are often added if there is sufficient demand.

Can I transfer into something else?

Space permitting, you can transfer into another activity.  Transfers can be requested at Client Services. *Transfers are now available online up to 7 days prior to start date.

What happens if my class is missed or cancelled

Discounts, refunds, or make up classes will not be issued for missed classes. If a Fitness/Wellness or Skill Development Activity class is cancelled due to an unforeseen circumstance such as instructor illness, the class will be re-scheduled if possible. If this is not possible, participants will be credited for the cancelled class.
We reserve the right to cancel any activity that does not have sufficient registration. In this case, participants will receive a full refund and notification prior to the start of the activity. It is your responsibility to ensure that your contact information (phone, email, mailing address) is current.

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