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Covid-19 Frequently Asked Questions

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General COVID-19 Information

This information is part of the University COVID-19 Vaccination Policy and the Province of Ontario Proof of Vaccination Framework as part of Ontario’s Roadmap to Reopening.  We want to thank you for all you do to keep our community safe and want to reiterate the importance of adhering to all health and safety protocols to prevent the spread of COVID-19.    

This update reminds you of the mandatory vaccination requirements at the University of Guelph and the requirement for proof of vaccination for indoor high-risk settings as mandated by the Province of Ontario.  

According to the University’s COVID-19 vaccination policy, faculty, staff, students, contractors and visitors over the age of 12 must be vaccinated against COVID-19 to access U of G campuses and managed facilities. Further, the Province of Ontario requires proof of vaccination to access indoor high-risk facilities, which includes Guelph Gryphons Athletics Centre, Gryphon Centre Arena, and the Gryphon Field House.  

Step 1 - U of G COVID-19 Screening & Vaccination Requirements:

  • All visitors over the age of 12 must attest to their vaccination status through U of G’s COVID-19 Screening Form and must be able to show their green checkmark indicating they have passed the U of G’s COVID-19 Screening Form. Everyone entering our facilities must be prepared to show their green checkmark to the greeter.  Please be sure that all participants on your permit are aware of the requirements of the U of G COVID-19 Screening Form for entry into our facilities. 

Step 2 - Province of Ontario Proof of Vaccination Requirements: 

  • Further, all visitors, to high-risk indoor spaces (see above), over 12 years of age must show proof of vaccination and photo ID.
    • Note: For permit holders of activities for youth under the age of 18 participating in organized youth sports, must show their green checkmark indicating they have passed U of G’s COVID-19 screening. This screening will require attestation of their vaccination status. Reminder: Parents, coaches, and all others over the age of 12 must show proof. 
    • Visitors who are partially vaccinated must be prepared to show proof of a negative antigen test within the last 72 hours for entry to indoor facilities. Note: The University of Guelph requires all visitors to be fully vaccinated by October 15th  so for those who are partially vaccinated, it is recommended the second dose is received as soon as possible for entry to U of G facilities.   

Medical Exemptions for Visitors:

  • Visitors with an approved medical exemption that show their proof of medical exemption in accordance with the province’s regulations and guidance. A photo ID, and must be prepared to show proof of a negative antigen test within the last 72 hours for entry to indoor facilities.  (as per the University of Guelph Vaccination Policy) are permitted point of entry. These individuals must also show their green checkmark indicating they have passed U of G’s COVID-19 screening.   

The University reserves the right to take action with respect to any individual who submits false information to the University regarding their vaccination or testing status.


Important Reminders to all Permit Holders:

  • It is your responsibility to ensure that all participants on your permit are aware of the facility protocols and requirements. This includes ‘visiting’ teams for team sports. We are happy to help you with communication to these groups.
  • All permit holders must also continue with the current contact tracing protocols as part of their permit.
  • A reminder to arrive no earlier and leave no later than the times outlined as part of your facility permit agreement.

Visitors are not required to show proof of vaccination during the brief, low-risk activities below, but are required to show your green checkmark indicating that you have passed the U of G COVID-19 screening form:

  • if you are dropping off a youth or child participant in our programs (facility entry is not permitted – drop off and pick up only)
  • campus tours
  • to use a washroom
  • to make a retail purchase
  • to place or pick up an order
  • to purchase a membership or register for an activity
  • the necessary purpose of health and safety

Additional Resources:


We appreciate your continued patience and understanding during these challenging and ever-changing times. We take the health and safety measures of all our users seriously and the COVID-19 vaccine plays an important role in helping protect our community and bringing the pandemic to an end. Thank you for keeping our community safe.

Is tax added to listed fees?

Listed fees do not include tax, HST is applied at checkout.  Taxes are not applicable to Kids Programming.

Who does the proof of vaccination requirements apply to?

• All participants, members, athletes, spectators, students, visitors 12 years of age and older will be required to present proof of vaccination at the point of entry.
• Youth Recreational Sports: Youth under the age of 18 participating in organized sports leagues must complete the UofG screening form. This form will require youth to attest to their vaccination status. Only those who receive a green checkmark will be permitted entry.  Proof of vaccination status beyond the screening is not required. Sports organizations (e.g. minor hockey associations) that wish to implement additional vaccination requirements for their participants will be responsible for communicating and managing their protocols separately.

 

Will there be delays?

We expect this to take some time for the first little while as everyone gets used to these changes. Please arrive early so you have time to move through the process. Please allow those participating in the activity (i.e. players coaches etc.) access to the screening table first to help the process.Please be kind to our staff. They are doing their best to get you into where you need to be.

Are there any exemptions for being vaccinated?

Individuals with a personal medical exemption will be required to have a licensed medical physician complete a document on letterhead, specifying that the individual is unable to be vaccinated.
Individuals under the age of 12 will be permitted entry without proof of vaccination.
Please note that individuals that are unable to present valid documentation will not be permitted to enter the Guelph Gryphons Athletics Centre, Gryphon Field House, or Gryphon Centre Arena.

 

Do I still need to wear a personal mask?

Yes. Masks are required. Masks must fit properly and cover the nose, mouth and chin. Scarves and bandanas are not suitable face coverings. They can only be removed during exercise or sport activity on the playing surface. They must be worn when not exercising or participating in sport.

 

Will daily health attestation still be required?

Yes. Everyone coming to the University of Guelph campus must complete the U of G Covid Screening Form, every time they come. Please do not come to campus if you fail or receive a RED X. 
You can access the Screening Form at https://uoguel.ph/COVID19screening or through the Safe Gryphon app available from the App Store for iPhones or Google Play for Android.
The Screening Form includes a link to the Ontario government’s COVID Self-Assessment Tool (Assessment Tool). Anyone who attends the University Locations without completing the Screening Form or who falsely reports the results of the Assessment Tool or does not comply with the University’s COVID-19 safety practices will not be permitted at any University Locations. Some permit holders use a screening tool provided by the association they belong to. These must be approved by Athletics & Recreation and if approved, are acceptable to be used for daily health screening requirements.

Will contact tracing still be required on September 22nd?

Yes. All members and students must continue to swipe into our facilities and programs for membership validation and contact tracing purposes. Permit holders are required to maintain an accurate list of participants and spectators for contact tracing purposes. Please see your permit for more information.

 

Do I need to show my proof of vaccination every time I visit?

Visitors who are not a student or a member of our facilities are required to show proof of vaccination at the point of entry, each time you enter our facilities. Students, Staff and Faculty will only need to show us this proof once. The Province of Ontario has announced that on October 22nd they’ll be introducing a new mobile app that will allow individuals to present proof of vaccination securely, and easily. In the meantime, we’re doing everything we can to make this process as efficient as possible, but we do appreciate your patience as we adapt to the changes on September 22nd.

What constitutes being fully vaccinated?

An individual is considered fully vaccinated if they have received:

• The full series of a COVID-19 vaccine authorized by Health Canada, or any combination of such vaccines, or
• One or two doses of a COVID-19 vaccine not authorized by Health Canada, followed by one dose of a COVID-19 mRNA vaccine authorized by Health Canada, or
• Three doses of a COVID-19 vaccine not authorized by Health Canada; and
• They received their final dose of the COVID-19 vaccine at least 14 days before providing the proof of being fully vaccinated.

What is required to show proof of vaccination?

The Province of Ontario has announced that an app-based proof of vaccination is expected to be available to Ontarians by October 22nd. Until then, carry and be prepared to show your digital or paper vaccine receipt provided to you when you received your vaccine. Download your vaccine receipt online at covid19.ontariohealth.ca using a green health card and postal code. Anyone with red and white health cards or no health card must call 1-833-943-3900. 
Gryphon Athletics & Recreation will not maintain any visitor proof of vaccination documentation on file, and we encourage you to download your documents ahead of time to expedite your entry as much as possible. Each time you visit, be prepared to show your proof of vaccination and a photo ID. Students and members with a Gryphon Athletics & Recreation membership swipe card, will need to show proof of vaccination and photo ID once. Accounts will be updated with a note that proof of vaccination has been validated.

On what date do I need to show my proof of vaccination?

By the order of the Province of Ontario, proof of vaccination will be required as of September 22nd for indoor sport, recreation, and fitness facilities. Individuals will be required to present their proof of vaccination documents along with valid photo identification when entering high risk, indoor sport, recreation, and fitness facilities. This affects the following indoor facilities: Guelph Gryphons Athletics Centre, Gryphon Field House and Gryphon Centre Arena.

Am I able to withdraw and receive a refund?

Withdrawals/Refunds for registered Fitness & Recreation Activities (other than Certifications) can be made anytime by visiting Client Services or calling 519-824-4120 Ext. 56253. Refund amounts will be prorated for the classes that have already taken place and the $10 Withdrawal Fee will be waived for requests made due to illness or COVID-19 concerns. If you suspect you have been infected with COVID-19 please notify Public Health for contact tracing and environmental cleaning/disinfection purposes. Refunds placed back onto accounts will remain there for 365 days.

*Refunds for Certification courses must be requested no later than 3 business days prior to the start date by visiting Client Services or calling 519-824-4120 Ext. 56253. The $10 Withdrawal Fee will be waived for requests made due to illness or COVID-19 concerns. No refunds after this date.

*Refunds for NRG Passes & Personal Training Sessions can be requested at Client Services but must be done so no later than 10 days from the time of purchase to receive a full refund. After the 10-day cooling off period, requests can be made by contacting the Fitness Supervisor and will be approved on a case by case basis. You will be required to provide documentation.

We reserve the right to cancel any activity that does not have sufficient registration. In this case, participants will receive a full refund and notification prior to the start of the activity. It is your responsibility to ensure that your contact information (phone, email, mailing address) is current.

If the Department of Athletics is required to close due to changing circumstances:  Individuals will be contacted and automatically withdrawn from Fitness & Recreation Activities. Refunds will be prorated for classes that have already taken place and the credit will be placed back to the original payment method. For original payments made by cash or debit, refunds will be placed onto accounts and once the facility can safely re-open to the public, individuals will be able to contact Client Services in order to process the refund from their account.  NRG Pass Members will be contacted and will receive a coupon for the pro-rated value of the membership. This coupon code can be used for the following memberships: Student NRG Pass, Student NRG Plus, NRG Plus upgrade, Student Towel Membership, and Locker Rentals. Each code is only good for a one-time use, does not expire, and can be used when registering online or in person (lockers must be done in person). When registering online, simply look for the 'Enter coupon code' box during registration. It will typically be on the 'Membership Detail' page during the registration process under 'fees/discounts'.

Can I still access the Fitness Centre if I live off-campus?

Yes! Any UofG student that has purchased the NRG Pass can access our Fitness Centre. We are also open for community/staff/faculty individuals that have purchased the NRG Pass.

What is the capacity in the Athletics Centre?

We will have new reduced capacities throughout the building. These capacities are based on government regulations and the goal of maintaining physical distancing throughout the building. 

NOT VISABLE - How can I use the Hydro Massage Lounger?

Hydro Massage Lounger is not available 

 

How many people are allowed for Recreation Swims

Length Swim - Two person per lane per time period

Rec Swim - Up to a maximum of 18 people per time period

All Swim Admission Standards still apply, click here to view Pool Admission Standards.

How do I use the "Wish List" function in CONNECT?

In CONNECT, the Wish list function allows you to 'bookmark' certain activities specifically of interest to you prior to when registration is open.
*Please ensure you are Signed in to CONNECT to use this tool for quick and easy access & do not mistake this function as a registration. You must Sign-in once registration is open to complete your transaction.

Can varsity players be on my team?

Varsity Athletes in a return to train scenario are still considered varsity athletes and continue to be ineligible for intramural sports of the same sport they play.

Varsity players may NOT take part in Intramural competition in the sport they play intercollegiate, players who quit or have left the intercollegiate team are not allowed in their respective sports until the FOLLOWING ACADEMIC YEAR after they have quit or their eligibility expires.

Where do I find Drop-in Rec

To view Recreation (formerly Drop-in Rec), go to gryphons.ca, then click Fitness & Recreation. On the Fitness & Recreation home page, you will see "Drop-in Rec Happening Today" red banner (see image below). You can narrow your search by using the Calendar Filter - can choose a date, can choose type by selecting from the drop down menu: e.g. Swimming, then click 'Filter' button. Drop-in Recreation is posted for the current week only (updated every Tuesday afternoon).

You can also view a monthly calendar by going to Sports & Clubs, then click on the Recreation Calendar heading https://fitandrec.gryphons.ca/sports-clubs/recreation
The calendar can be filtered by type of Recreation, by morning, afternoon, evening, or ALL day (by default it will filter to include ALL types of recreation and to the current week and time of day). Specific Sport Recreation details listed below calendar. View Daily Access Pass details on the Membership page.

Drop in rec screen shot image

When is the pool open?

We have several recreation swims each day for users. Visit the Recreation page for details.

What is the size of the pools?

Gold Pool – 25 metre lap pool
Red Pool - 25 yard Recreation pool with diving board
Hot Tub – Located on Gold Pool deck.

WILL THE POOL VIEWING AREA BE OPEN?

There will be limited viewing seats available for guardians based on Swim Admission Standards.  View Swim Admission Standards Diagram here. Seating will also be available for support persons of registered swimmers. Seating will
be clearly marked.

WILL EQUIPMENT BE AVAILABLE DURING REC SWIMS?

Yes.  Lifejackets will be available, along with a limited amount of flutter boards. All used equipment will be disinfected and dried prior to being re-stocked for customer use.

WATER SAFETY MEASURES ARE BEING TAKEN AT THE POOL? 

There will be scheduled time periods in between all pool programs. During this time, all high touch-point surfaces will be disinfected and clean swim equipment will be re-stocked.  
Traffic flow arrows will direct swimmers how to enter and exit the pool area.  
Signs will be posted to indicate where personal swim items can be left.  
Limited seating for spectators will be clearly marked.  
Additionally, the diving board in Red Pool and diving blocks in Gold Pool will not be available for public use.  

ARE POOLS SAFE TO USE DURING THE PANDEMIC? 

Yes. There is no evidence that the virus that causes COVID-19 can be spread to people through the water in pools, hot tubs, or water playgrounds. Additionally, proper operation of these aquatic venues and disinfection of the water (with chlorine or bromine) should inactivate the virus.  

WILL THE HOT TUB BE OPEN?

No. At this time the hot tub remains closed to assist with encouraging social distancing.

Steam Rooms remain closed based on current recommendations by the Government of Ontario, as they are deemed a high-risk location.

DOES THE GUARDIAN IN THE WATER FOR PARENTED LESSON NEED TO KNOW HOW TO SWIM? 

The guardian must be 16 years of age or older and be comfortable in shallow water. Guardian must be in proper swim attire and prepared to actively assist with holding/supporting their child in the water during the lesson. 

Recreational Swim Information

For a Visual Explanation of Pool Admission Standards Click here

* All recreation swim participants must enter the facility through the front doors of the Athletics Centre.
* Children 7 years of age or older are required to use the change room designated for their gender. Universal/Non-Gender change rooms available for families and individuals looking for a non-gender specific space.
* Please refrain from entering the pools and remain in the change room area until a lifeguard is on duty.
* Street shoes are not permitted on the deck
* Children 15 years of age and under are not permitted in the Steam Room or Hot Tub unless accompanied by an adult.

Does my child need a guardian during Recreational Swims?

For a Visual Explanation of Pool Admission Standards Click here

* Children 5 years of age and under must be directly supervised (within arm’s reach), regardless of swimming ability, by a guardian 16 years of age or older. Maximum of 2 children per guardian.
* Children 6-9 years of age, who cannot swim 2 uninterrupted widths of the Red Pool, must be supervised by a guardian 16 years of age or older. Guardian must be present at the time of the swim test. Maximum of 4 children per guardian.
* The ratio of guardians to swimmers 6-9 years of age, who cannot complete the facility swim test, may be increased to a maximum of 8 bathers to one guardian if approved personal flotation devices are worn by all non-swimmers in their care.
* Those with serious medical conditions should be accompanied by an individual knowledgeable of their condition and responsible for their direct supervision.

Can I purchase goggles or swim caps?

Goggles and swim caps are available for purchase at Gryph's Locker.

Why do I need a valid university of guelph student card or athletics membership card every game?

To remain consistent and to be fair to all participants, other forms of photo ID are NOT accepted. It is the only way we can truly know that you are a valid University of Guelph or Department of Athletics member paying membership fees. Requiring valid IDs is consistent to gain access to the Athletics Centre, Library and Guelph Transit. We are trying to stay CONSISTENT by enforcing the same procedures in all areas.

How many players does our team need to avoid a default?

3-Pitch - 8 Players (4 Males and 4 Females) – temporarily suspended.
Lobball – 7 – temporarily suspended.
Dodgeball - 6 Players (3 Males and 3 Females) – 6v6 format open format.
Badminton - 1 (Singles) or 2 (1 Male/Female for Mixed Doubles) – 2v2 open format.
Pickleball - 1 (Singles) or 2 (1 Male/Female for Mixed Doubles) – 2v2 open format.
Flag Football/Snow Flag Football - 5 (Minimum 2 of each gender) – temporarily suspended.
Hockey - 6 (for coed 3 Males and 3 Females). – temporarily suspended.
Floor Hockey - 4 (for coed 2 Males and 2 Females)/ 3 (for Men’s League) – temporarily suspended.
Indoor Soccer - 4 (for coed 2 Males and 2 Females) – temporarily suspended.
Outdoor Soccer - 7 (Equal M/F ration on field – does not include the goalie)
Ultimate Frisbee - 5 (Equal M/F ratio at all times, odd player of either sex) – temporarily suspended.
Volleyball - 4 (for coed 2 Males and 2 Females) – 4v4 format open format .
Beach Volleyball 2s – 2 – temporarily suspended.
Beach Volleyball 4s – 4 (at least 2 Males and 2 Females) – temporarily suspended.
Innertube Waterpolo - 4 (2 Males and 2 Females) – temporarily suspended.

What happens if I forget my student card?

Unfortunately, due to COVID-19, Grace Passes and ‘Ok to Play’ Passes will not be issued. University of Guelph ID and any government issued photo ID will be accepted to sign into your games. Although no eligibility will be collected due to the suspension of competitive leagues, players are still required to sign into games to verify identities from a contact tracing perspective. Player’s will not be permitted to play an Intramural game if their name is not printed on the scorecard.

How and when can I cancel or reschedule a game?

You MUST provide 48 hours’ notice to cancel. You can request a cancellation by contacting the Intramural Office by email at iplayim@uoguelph.ca. Due to COVID-19 we will temporarily not be accepting any rescheduling requests.
Please note, if you are cancelling a Sunday game, you must notify the Intramural office by Friday at noon.
Teams may cancel their first games without penalty to their bond. If you cannot attend your first game and you do not cancel your first game, you will lose your ENTIRE bond and you will be REMOVED from the league.

CANCELLATION PROCEDURE:
The following steps need to be completed at least 48 HOURS prior to the scheduled game:
1. The team with the cancellation request MUST e-mail iplayim@uoguelph.ca with the request.
2. IM staff will confirm the cancellation with BOTH teams.
3. SUNDAY games must be cancelled by FRIDAY at 2:00 pm.

As a student, can I opt out of my fees associated with the Department of Athletics?

You cannot opt out of Athletics and Recreation fees. These fees support services that the Government of Ontario has deemed essential for the health and safety of the campus and those services that provide academic support to students.

All registered full and part-time undergraduate students and full-time graduate students have paid their Athletics Base Membership within their academic registration fees. The Base Membership includes access to the facilities for Drop-in Recreation & gets you in to all regular season varsity games. Get access to the Fitness Centre & NRG Classes by purchasing the NRG Pass (additional fee applicable). Visit Membership page for details

Do I need to be a student to play Intramurals?

EACH PARTICIPANT MUST HAVE PAID THE ATHLETIC'S FEE by being either a full-time student, or part-time undergraduate student, or purchasing an Athletics Base Membership or an Intramural Membership Card for the current semester (Intramural Membership Cards are only available to the following people: students, faculty and staff of the University, out- of-course students, or spouses of the above, or adult (over 18) children of any of the above.

What happens in the event the University closes due to inclement weather?

Bad Weather Ahead?  Be prepared and sign up for U of G Alert to receive alerts by email, phone or text message from our Emergency Notification System.

Click here to find info on University of Guelph Closures https://news.uoguelph.ca/2018/11/bad-weather-ahead-know-where-to-get-info-on-university-closures/

When the University of Guelph is closed during inclement weather, the Department of Athletics will be closed and all programming will be cancelled. As with academic programming, Athletics programming cancelled due to such a closure is not re-scheduled or credited. To check if the University is closed during inclement weather, visit www.uoguelph.ca or call 519-824-4120 and listen to the general update or sign up for the U of G Alert.

Do I need to be a student to play Intramurals?

EACH PARTICIPANT MUST HAVE PAID THE ATHLETIC'S FEE by being either a full-time student, or part-time undergraduate student, or purchasing a monthly base Athletics membership for the current semester.  

Email Us a Question

How do I link directly to CONNECT

To link directly to CONNECT and login into your account, go to Useful Links on the bottom of the Fitness & Recreation home page. Go directly to Connect to login.

How do I get wifi?

Users must first sync their Central Login Password by using the password change tool, and can then use the JoinNow tool to configure the wireless network for their devices. Visit Computing & Communication Services for more details, https://www.uoguelph.ca/ccs/securewireless

Where do I find Membership Fees?

HOW DO I REGISTER MY TEAM TO PLAY INTRAMURALS?

There are TWO steps when registering an Intramural Team.

FIRST – Team captains must pay for the Intramural team on uoguelph.ca/connect or in person at Client Services in the Athletics Centre. Team captains pay the bond for the team ($250 for Ice Hockey and $75 for all other sports). The bond is returned in full if no fines are applied to the account. A team can be fined if they default a game, forget to submit their roster on time, player misconduct, or lost or damaged jersey/equipment.

SECOND – Team captains must register their team roster at IM Leagues (opens in new tab). View FAQ “How do I create a roster and apply players to my roster?” for instructions.

How do I register as an individual to play intramurals?

There are TWO steps when registering as an Individual/Free Agent.
FIRST – You must pay to register on connect (uoguelph.ca/connect) or in person at Client Services in the Athletics Centre. The fee to play as a free agent is $20 for Ice Hockey and $10 for all other sports.
SECOND – You must log on to IM Leagues (imleagues.com/Guelph) and create an account. The Intramural Office can then add you to the X’s/Free Agent team you signed up for in Connect. All free agent teams are made up of individual players and the teams have an X in front of the team name (e.g. X-Lightning).

Photography/Videography

For the protection of all guests, the use of photographic equipment such as cameras and video equipment is prohibited in change rooms, washrooms, and program areas. This includes cell phones and iPods with photographic capabilities.

Can I rent the Pool or Arena?

A limited number of hours are available for pool and ice rentals.
Contact the Facilities Office: athfacility.booking@uoguelph.ca or 519-824-4120 ext. 53790.

How can I add myself to a roster?

Once your captains has created a team on IM leagues, you can sign in and join the team. Our online video slideshow explains how to create your IM Leagues account and how you join a roster on IM Leagues.
To join a Roster on IM Leagues:

  • You must go to imleagues.com/Guelph
  • Once on IM Leagues click “Create Account”
  • Once logged in click on “University of Guelph” at the top left corner
  • On the homepage, select your sport from the list (e.g. click on “Dodgeball Competitive League”)
  • When you get to the league page you will click “Register/Signup” and then click “Join a Team”
  • You will have to sign your waiver and request to be added to the team
  • If your captain has chosen to make the team “CLOSED” they will have to verify your name prior to you being added to the team roster

What is the fine for defaulting or missing a game?

First Game Default - Ice Hockey ($250.00), Other Sports ($75.00) *and removal from league
Regular Season/Playoff Game Default - Ice Hockey ($125.00), Other Sports ($37.50)

These are some other fines that may occur:

  • Failure to submit roster on time to IM leagues ($15.00)
  • Misconduct and/or Fighting ($50.00)
  • Lost and/or Damaged Equipment and/or Jersey ($50.00)

What happens if our score is recorded incorrectly?

Unfortunately this happens from time to time. It is best to contact the Intramural Office as soon as you notice an error. The Intramural Office can be contacted by email at iplayim@uoguelph.ca or by phone at 519-824-4120 ex. 56137. The Intramural Office will look into the error and make amendments online when necessary.

HAVE I ACCEPTED THE WAIVER?

When you register or join a team on IM Leagues, you will have accepted the waiver.

WHO IS ELIGIBLE FOR PLAYOFFS?

Every division in our competitive brackets have playoffs.

Teams - Every team in the league makes playoffs REGARDLESS of standing in the regular season.

Individual Players - Players must participate in at least ONE THIRD (2 OF 6) of their team's regular season games to be eligible to compete in the playoffs (special eligibility rules apply for Ice Hockey leagues).

What happens if I'm not on the scorecard?

Come to the IM Office and we will sort out the reason why you are not appearing on the scorecard. If you are eligible to play for the team, you will be given an OK TO PLAY slip.

What time do I play? Where do I play? Who am I playing?

Team schedules will be posted on the IMLeagues website. These schedules will be posted shortly after late registration closes in the Fall and Winter semester. These schedules will tell you where your games will be played, who you will be playing, and the time of your game.

  • Find your league schedule by going to the University of Guelph homepage (Go to the Homepage by clicking “University of Guelph” in the top left hand corner of the screen)
  • Click on your league from the list (e.g. (M) Competitive A Basketball).
  • Once on the League page you will be able to view upcoming games, schedules, and statistics

What is protest and appeals?

The Protests and Appeals (P&A) committee deals with suspensions, ineligible players and any other misconducts or incidents that occur during intramural games. Meetings are held EVERY TUESDAY AT 6:30pm IN THE IM OFFICE. You MUST attend a P&A before you are allowed to play again.

Can I play on multiple intramural teams?

Yes, you can play on more than one intramural team if your teams are playing in a variety of sports. You can play on more than one team in the same sport, however, only on one co-ed team and one male or female team. You cannot play for 2 co-ed, 2 male, or 2 female teams of different divisions (A,B,C). Ice hockey is the exception. You can only play on ONE Ice Hockey Team, regardless of division or gender.

How do I create a roster and add players to my roster?

Once your team is paid in Connect, each player will need to create an account in IM Leagues. If players already have an account from a previous year they need to login and join the team. Our online video slideshow explains how to create your roster on IM Leagues and how your teammates can join your roster on IM Leagues.
To create a new Roster on IM Leagues:

  • You must go to imleagues.com/Guelph
  • Once on IM Leagues click “Create Account”
  • Once logged in click on “University of Guelph” at the top left corner
  • On the homepage, select your sport from the list (e.g. click on “Dodgeball Competitive League”)
  • Then select the Register/Signup button and click “Create a Team”
  • You will have to watch the captain’s video, pass the captain’s quiz, and sign the waiver before you are able to sign up for your team

How do I register my team to play intramurals?

There are TWO steps when registering an Intramural Team.
FIRST – Team captains must pay for the Intramural team on uoguelph.ca/connect or in person at Client Services in the Athletics Centre. Team captains pay the bond for the team ($250 for Ice Hockey and $75 for all other sports). The bond is returned in full if no fines are applied to the account. A team can be fined if they default a game, forget to submit their roster on time, player misconduct, or lost or damaged jersey/equipment.
second – team captains must register their team roster at im leagues (imleagues.com/guelph). view FAQ “how do I create a roster and apply players to my roster?” for instructions.

Have I accepted the waiver?

When you register or join a team on IM Leagues, you will have accepted the waiver.

Who is eligible for playoffs?

Every division in our competitive brackets have playoffs.
Teams - Every team in the league makes playoffs REGARDLESS of standing in the regular season.
Individual Players - Players must participate in at least ONE THIRD (2 OF 6) of their team's regular season games to be eligible to compete in the playoffs (special eligibility rules apply for Ice Hockey leagues).

Can varsity players be on my team?

Varsity players may NOT take part in Intramural competition in the sport they play intercollegiate, players who quit or have left the intercollegiate team are not allowed in their respective sports until the FOLLOWING ACADEMIC YEAR after they have quit or their eligibility expires.

What should my child wear for the Kids Learn to Skate course?

Please ensure your child wears warm clothing and approved skates and a skate or multi-purpose helmet are mandatory. Skates should fit well & be properly tied. Clothing should allow for movement and also provide some protection from falls.

What is the child/instructor ratio for the Kids Learn to Skate course?

1:9 ratio for the highest skill level. As the skill level decreases, the ratio gets smaller.

Are parents expected to join their children in the pool?

As a parent/caregiver of a Starfish, Duck participant, you will be expected to join your child in the pool. Parents do not join the class for all other swim lessons.

Why do the fees vary for Swim Lessons?

Fees vary depending on the length of the class, number of classes, and instructor/child ratios.

Can I conduct personal business?

Conducting or soliciting for any form of business within the facility (i.e. private lessons, personal training, and sales) is strictly prohibited.

Which lane should I swim in?

Centre lanes are for faster, continuous swimming.
*Please circle swim unless agreed upon with lane-mates to swim side by side. Slower, lap swimming on each side of fast lanes. Outer lanes for slow/beginner swimmers, and water workouts.

New to Connect & need some help?

What happens if I lose my membership card?

$10 fee will be applied for anyone requiring a new membership card.

Will I receive a confirmation/receipt?

Please ensure you print your confirmation/receipt once you’ve completed your online registration and keep for your records and income tax purposes.  Read all Activity and Membership confirmations!  Confirmations contain important information regarding Activity dates, proper attire, required equipment, and date cancellations due to holidays or special events.  

What if the class I’m interested in is full?

It is strongly recommended to register for all activities you are interested in, even those that are full. Your name will be added to a waiting list and if a space becomes available you will be contacted by email to confirm your registration.  Waiting lists are carefully monitored and activities are often added if there is sufficient demand.

Can I transfer into something else?

Space permitting, you can transfer into another activity.  Transfers can be requested at Client Services. *Transfers are now available online up to 7 days prior to start date.

What happens if my class is missed or cancelled

Discounts, refunds, or make up classes will not be issued for missed classes. If a Fitness/Wellness or Skill Development Activity class is cancelled due to an unforeseen circumstance such as instructor illness, the class will be re-scheduled if possible. If this is not possible, participants will be credited for the cancelled class.
We reserve the right to cancel any activity that does not have sufficient registration. In this case, participants will receive a full refund and notification prior to the start of the activity. It is your responsibility to ensure that your contact information (phone, email, mailing address) is current.

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