Closures and Cancellations:
Click here for details about how to access Programs & Facilities.
Please assist us by adhering to the following Facility Guidelines
There is NO Access to Athletics facilities & programs without a registered program, membership, Day Pass, Ticket or Rental Permit, otherwise you will be trespassing, and the Campus Safety Office will be contacted.
Listed fees do not include tax, HST is applied at checkout. Taxes are not applicable to Kids Programming.
Discounts, refunds, or make up classes will not be issued for missed classes. If a Fitness/Wellness or Skill Development Activity class is cancelled due to an unforeseen circumstance such as instructor illness, the class will be re-scheduled if possible. If this is not possible, participants will be credited for the cancelled class.
We reserve the right to cancel any activity that does not have sufficient registration. In this case, participants will receive a full refund and notification prior to the start of the activity. It is your responsibility to ensure that your contact information (phone, email, mailing address) is current.
Bad Weather Ahead? Be prepared and sign up for U of G Alert to receive alerts by email, phone or text message from our Emergency Notification System.
Click here to find info on University of Guelph Closures https://news.uoguelph.ca/2018/11/bad-weather-ahead-know-where-to-get-info-on-university-closures/
When the University of Guelph is closed during inclement weather, the Department of Athletics will be closed and all programming will be cancelled. As with academic programming, Athletics programming cancelled due to such a closure is not re-scheduled or credited. To check if the University is closed during inclement weather, visit https://news.uoguelph.ca/ or call 519-824-4120 and listen to the general update or sign up for the U of G Alert.
Withdrawals/Refunds can be made prior to 2nd class (other than Certifications) by visiting Client Services or calling 519-824-4120 Ext. 56253. Refund amounts will be prorated for the classes that have already taken place and the $15 Withdrawal Fee will apply. Withdrawal/Refund requests after 2nd class require approval from Program Supervisor. No refunds after the 3rd class.
* Withdrawals/Refunds for Certification courses must be requested no later than 7 business days prior to start date by visiting Client Services or calling 519-824-4120 Ext. 56253. The $15 Withdrawal Fee will apply. No refunds after this date. Refunds placed back onto accounts will remain there for 365 days.
*Refunds for NRG Memberships & Personal Training Sessions can be requested at Client Services but must be done so no later than 10 days from the time of purchase to receive a full refund. After the 10-day cooling off period, requests can be made by contacting the Fitness Supervisor and will be approved on a case by case basis. You will be required to provide documentation. Refunds prior to the 10-day cooling off period with be prorated for any sessions that have already taken place.
We reserve the right to cancel any activity that does not have sufficient registration. In this case, participants will receive a full refund and notification prior to the start of the activity. It is your responsibility to ensure that your contact information (phone, email, mailing address) is current.
If the Department of Athletics is required to close due to changing circumstances: Individuals will be contacted and automatically withdrawn from Fitness & Recreation Activities. Refunds will be prorated for classes that have already taken place and the credit will be placed back to the original payment method. For original payments made by cash or debit, refunds will be placed onto accounts and once the facility can safely re-open to the public, individuals will be able to contact Client Services in order to process the refund from their account. NRG Members will be contacted and will receive a coupon for the pro-rated value of the membership. This coupon code can be used for the following memberships: Student NRG Membership, Student NRG Plus, NRG Plus upgrade, Student Towel Membership, and Locker Rentals. Each code is only good for a one-time use, does not expire, and can be used when registering online or in person (lockers must be done in person). When registering online, simply look for the 'Enter coupon code' box during registration. It will typically be on the 'Membership Detail' page during the registration process under 'fees/discounts'.
Space permitting, you can transfer into another activity. Transfers can be requested at Client Services. *Transfers are now available online up to 7 days prior to start date.
It is strongly recommended to register for all activities you are interested in, even those that are full. Your name will be added to a waiting list and if a space becomes available you will be contacted by email to confirm your registration. Waiting lists are carefully monitored and activities are often added if there is sufficient demand.
Please ensure you print your confirmation/receipt once you’ve completed your online registration and keep for your records and income tax purposes. Read all Activity and Membership confirmations! Confirmations contain important information regarding Activity dates, proper attire, required equipment, and date cancellations due to holidays or special events.
Please note that hours are subject to change.
Building hours and facility availability will be altered due to special events and holidays. These events include, but are not limited to: Convocation, Conference Bookings, Varsity Games, Gryphon Camps, Campus Days, College Royal, the Athletic Banquet, Winter Break and Holidays. The NRG Class Schedule is reduced during holidays/Winter Break/In-between semesters, view the NRG Calendar @ gryphons.ca.
Please refer to Hours of Operation for detailed information on all hours.
All gym bags and knapsacks must be stored prior to any activity. Locker Rentals are available to purchase at Client Services (not available online) and include a security lock and towel service. Towel Memberships are also available for purchase. View details & fees @ gryphons.ca/Membership Services
Daily lockers are available free of charge. Bring your own lock or rent one from Client Services. PLEASE REMOVE ALL CONTENTS FROM DAY LOCKERS AT THE END OF YOUR ACTIVITY. Daily locker contents will be removed at the end of each day. Failure to do so results in a $10 fee. Please note that you are responsible for the security of your personal items. Leave valuables at home or lock them up! The University of Guelph and The Department of Athletics are not responsible for lost or stolen items.
Each semester Lockers must be renewed or cleaned out. Items that are not removed by the deadline will be stored for one month; a $10 fee will be applied to retrieve your items from Client Services.
Please note that towels CANNOT be kept out overnight. Towels must be returned prior to closing time of the building.
Universal Change Rooms are available for anyone looking for a non-gender specific space.
Valuable items such as wallets, iPod, keys, etc. are taken to Campus Police. Student Cards are returned to the Registrar. All other items such as clothing, books, etc. are placed in the Lost & Found Bin. Items not claimed are donated to charity.
Note: Children 7 years of age or older are required to use the change room designated for their gender. If this is not suitable, please take advantage of our Gender Neutral/Universal Change rooms.
Goggles and swim caps are available for purchase at Gryph's Locker.
Fees vary depending on the length of the class, number of classes, and instructor/child ratios.
1:9 ratio for the highest skill level. As the skill level decreases, the ratio gets smaller.
Please ensure your child wears warm clothing and approved skates and a skate or multi-purpose helmet are mandatory. Skates should fit well & be properly tied. Clothing should allow for movement and also provide some protection from falls.
For the protection of all guests, the use of photographic equipment such as cameras and video equipment is prohibited in change rooms, washrooms, and program areas. This includes cell phones and iPods with photographic capabilities.
To link directly to CONNECT and login into your account, go to Useful Links on the bottom of the Fitness & Recreation home page. Go directly to Connect to login.
The guardian must be 16 years of age or older and be comfortable in shallow water. Guardian must be in proper swim attire and prepared to actively assist with holding/supporting their child in the water during the lesson.
In CONNECT, the Wish list function allows you to 'bookmark' or save activities specifically of interest to you prior to when registration is open by clicking on the heart.
*Please ensure you are Signed in to CONNECT to use this tool for quick and easy access & do not mistake this function as a registration. You must Sign-in once registration is open to complete your transaction.
Visit About Us/COVID-19 for the latest updates about Closures/Re-opening.