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Frequently Asked Questions

Not sure how to access Facilities & Programs? Let us explain in more detail...

Click here for details about how to access Programs & Facilities.

Please assist us by adhering to the following Facility Guidelines

There is NO Access to Athletics facilities & programs without a registered program, membership, Day Pass, Ticket or Rental Permit, otherwise you will be trespassing, and the Campus Safety Office will be contacted. 

When do Reduced Hours/Schedules apply?

Please note that hours are subject to change.
Building hours and facility availability will be altered due to special events and holidays. These events include, but are not limited to: Convocation, Conference Bookings, Varsity Games, Gryphon Camps, Campus Days, College Royal, the Athletic Banquet, Winter Break and Holidays. The NRG Class Schedule is reduced during holidays/Winter Break/In-between semesters, view the NRG Calendar @ gryphons.ca.
Please refer to Hours of Operation for detailed information on all hours.

How do I book a Squash Court?

Squash Courts must be booked in advance.

  • Bookings can only be made for yourself.  Booking for others is NOT Permitted.
  • Bookings available to reserve 7 days in advance, on the hour.
  • Individuals may book a maximum of 3 slots for the week.
  • Individuals may only book 1 court per day.
  • Time slots will be available to reserve up until 1 hour before the desired start time.
  • Clients should cancel reservations on their own and can do so without penalty up to 1 hour before the booked time.
  • Reservations can be managed through the app, your email confirmation or by calling Client Services (519 824 4120 Ext. 56253).
  • Non-members will be denied access to reserved time slots.
  • All Clients must check in when they arrive prior to any booking.
  • Clients who register for a time and continuously do not show will have their memberships temporarily suspended.  

Reserve your Squash Court here

Are Gender Neutral/Universal change rooms available?

Universal Change Rooms are available for anyone looking for a non-gender specific space.

When is the pool open?

We have several Drop-in Rec swims each day for users. Visit the Drop-in Rec page for details.

What is the size of the pools?

Gold Pool – 25 metre lap pool
Red Pool - 25 yard Recreation pool with diving board
Hot Tub – Located on Gold Pool deck.

Which lane should I swim in?

Centre lanes are for faster, continuous swimming.
*Please circle swim unless agreed upon with lane-mates to swim side by side. Slower, lap swimming on each side of fast lanes. Outer lanes for slow/beginner swimmers, and water workouts.

Can I conduct personal business?

Conducting or soliciting for any form of business within the facility (i.e. private lessons, personal training, and sales) is strictly prohibited.

Does my child need a guardian during Recreational Swims?

For a Visual Explanation of Pool Admission Standards Click here

* Children 5 years of age and under must be directly supervised (within arm’s reach), regardless of swimming ability, by a guardian 16 years of age or older. Maximum of 2 children per guardian.
* Children 6-9 years of age, who cannot swim 2 uninterrupted widths of the Red Pool, must be supervised by a guardian 16 years of age or older. Guardian must be present at the time of the swim test. Maximum of 4 children per guardian.
* The ratio of guardians to swimmers 6-9 years of age, who cannot complete the facility swim test, may be increased to a maximum of 8 bathers to one guardian if approved personal flotation devices are worn by all non-swimmers in their care.
* Those with serious medical conditions should be accompanied by an individual knowledgeable of their condition and responsible for their direct supervision.

Rec & Lane Swim Information

The Day Pass or Recreation Membership includes access to the building for a Drop-in Rec & Lane Swimming.  Drop-in Rec details here

Length Swims
Lanes are set up in the pool for users to swim laps from one end to the other for a personal workout. Varying swim speed lane options will be available. May take place in either Gold or Red Pool.  

  • Centre lanes are for faster, continuous swimming
  • Please circle swim unless agreed upon with lane-mates to swim side by side
  • Slower, lap swimming on each side of fast lanes
  • Outer lanes for slow/beginner swimmers, and water workouts

Hot Tub open during Gold Pool Length Swims only

  • Hot Tub will be closed every Wednesday afternoon until Thursday mid-morning for cleaning.
  • Hot tub will also close during competitive swim meets for safety purposes.

Rec Swims
Fun recreational swim for relaxed swim & play.  Identity-specific Rec Swim times provide a safer, braver space for folks to show up, move their bodies & build community.  Pool set up will section off shallow water from deep water. Diving board use may be available. Takes place in Red Pool only.

Family Swims
Rec swim style set up. Space and time used to encourage families with young children to swim together. Takes place in Red Pool Only.

For a Visual Explanation of Pool Admission Standards Click here

* All rec swim participants must enter the facility through the front doors of the Athletics Centre.
* Children 7 years of age or older are required to use the change room designated for their gender. Universal/Non-Gender change rooms available for families and individuals looking for a non-gender specific space.
* Please refrain from entering the pools and remain in the change room area until a lifeguard is on duty.
* Street shoes are not permitted on the deck
* Children 15 years of age and under are not permitted in the Hot Tub unless accompanied by an adult.

Are there Family Change Rooms available?

Note: Children 7 years of age or older are required to use the change room designated for their gender. If this is not suitable, please take advantage of our Gender Neutral/Universal Change rooms.  

Can I purchase goggles or swim caps?

Goggles and swim caps are available for purchase at Gryph's Locker.

Where do I find Drop-in Rec

To view Drop-in Rec, go to gryphons.ca, then click Fitness & Recreation. On the Fitness & Recreation home page, you will see "Drop-in Rec Happening Today" red banner (see image below). You can narrow your search by using the Calendar Filter - can choose a date, can choose type by selecting from the drop down menu: e.g. Swimming, then click 'Filter' button. Drop-in Rec is posted for the current week only (updated every Tuesday afternoon).

You can also view a monthly calendar by going to Sports & Clubs, then click on the Drop-in Rec Calendar heading https://fitandrec.gryphons.ca/sports-clubs/drop-in-rec
The calendar can be filtered by type of Drop-in Rec, by morning, afternoon, evening, or ALL day (by default it will filter to include ALL types of rec and to the current week and time of day). Specific Sport Rec details listed below calendar. View Daily Access Pass details on the Membership page.

Drop in rec screen shot image

How do I get wifi?

Users must first sync their Central Login Password by using the password change tool, and can then use the JoinNow tool to configure the wireless network for their devices. Visit Computing & Communication Services for more details, https://www.uoguelph.ca/ccs/securewireless

How do I link directly to CONNECT

To link directly to CONNECT and login into your account, go to Useful Links on the bottom of the Fitness & Recreation home page. Go directly to Connect to login.

Do I need to Pre-book my time slot?

Pre-Booking is required for Climbing Wall & Rec Squash Courts. 

As of Feb 22, 2022, Pre-booking is NO LONGER required for NRG Classes or Rec Swims.  

 

Enforced Booking Policies

  • Bookings can only be made for yourself.  Booking for others is NOT Permitted.
  • Bookings available to reserve 7 days in advance, on the hour.
  • Time slots will be available to reserve up until 1 hour before the desired start time.
  • Clients should cancel reservations on their own and can do so without penalty up to 1 hour before the booked time.
  • Reservations can be managed through the app, your email confirmation or by calling Client Services (519 824 4120 Ext. 56253).
  • Non-members will be denied access to reserved time slots.
  • All Clients must check in when they arrive prior to any booking.
  • Clients who register for a time and continuously do not show will have their memberships temporarily suspended. 

book now

Email Us a Question

How do I use the "Wish List" function in CONNECT?

In CONNECT, the Wish list function allows you to 'bookmark' or save activities specifically of interest to you prior to when registration is open by clicking on the heart.
*Please ensure you are Signed in to CONNECT to use this tool for quick and easy access & do not mistake this function as a registration. You must Sign-in once registration is open to complete your transaction.

ARE POOLS SAFE TO USE DURING THE PANDEMIC? 

Yes. There is no evidence that the virus that causes COVID-19 can be spread to people through the water in pools, hot tubs, or water playgrounds. Additionally, proper operation of these aquatic venues and disinfection of the water (with chlorine or bromine) should inactivate the virus.  

WATER SAFETY MEASURES ARE BEING TAKEN AT THE POOL? 

There will be scheduled time periods in between all pool programs. During this time, all high touch-point surfaces will be disinfected and clean swim equipment will be re-stocked.  
Traffic flow arrows will direct swimmers how to enter and exit the pool area.  
Signs will be posted to indicate where personal swim items can be left.  
Limited seating for spectators will be clearly marked.  
Additionally, the diving board in Red Pool and diving blocks in Gold Pool will not be available for public use.  

WHEN IS THE HOT TUB OPEN?

The Hot Tub is open during Length/Recreation Swims only.  Please view the Weekly Drop-in Rec Calendar for availability.  
Note: Hot Tub will be closed every Wednesday afternoon until Thursday mid-morning for cleaning.
Hot tub will also close during competitive swim meets for safety purposes.

Steam Rooms remain closed.

Can I still access the Fitness Centre if I live off-campus?

Yes! Any UofG student that has purchased the NRG Pass can access our Fitness Centre. We are also open for community/staff/faculty individuals that have purchased the NRG Pass.

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